Call Center Supervisor Position Available In Broward, Florida

Job Description:

Supervises all Call Center Performance and Client Service Rep?including all functions associated with the call center. Monitors the performance of assigned staff. Provides feedback and coaching to staff to improve performance. Assists staff in responding to calls and answering escalated callswhen needed. Ensures staff effectively communicates with clients and withapplicant families. Provides and recommends ongoing training and support to staff. Ensures staff maintains updated knowledge of the unit’s program andtechnology. Monitors and meets all standards established for this position asoutlined in the attached performance criteria Performs other duties as may be assigned by management. The Ideal Candidate will Possess the

Following Additional Educationand Experience:

Bachelor’s degree from an accredited college or university, orone-to-three years call center supervisory experience in a healthor social services field

Education Required:

Associates degree or equivalent experience

Education Preferred:

Bachelors Degree from an accredited college oruniversity Technical Skills /

Knowledge Required:

Proficient in MicrosoftOffice (Word and Excel)

Subject Matter Expertise/Experience Required:

Two years ofsupervisory or related experience

Subject Matter Expertise/Experience Preferred:

Two to five years ofsupervisory experience in related area

Personal/Soft Skills:

Excellent organizational, interpersonal,verbal, and written communication skills, ability to performcomfortably in a fast-paced, deadline oriented work environment,ability to successfully execute many complex tasks simultaneously,attention to detail, and ability to work as a team member, as wellas independently. We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.