Contact Center Supervisor Position Available In Broward, Florida

Contact Center Supervisor Stratford Medical Group

• 3.2 Fort Lauderdale, FL Job Details Full-time $35,000
• $45,000 a year 2 days ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Microsoft Excel Clinic Mid-level 3 years Assistant manager experience Supervising experience Computer skills Leadership Communication skills Full Job Description Stratford Medical Group is looking for a full time Contact Center Supervisor to join our team of professionals!

About Us

• Stratford Medical Group is an established provider of medical treatments for a variety of men’s sexual health issues.

We have a history of satisfied patients because we offer experience and expertise in a professional clinic atmosphere.

Job Description:

Base salary plus bonus opportunities! We are looking for a sales

• oriented Contact Center Supervisor to manage our patient appointment setting team in our contact center environment. The position will manage the day
• to•day activities of the Customer Service teams in a fast paced, target driven sales environment.

This is a very hands

• on position, and an excellent opportunity for a smart, analytical, solutions
• oriented team player who is eager to take on a leadership role.

The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results oriented.

Responsibilities:

• Analyze metrics and establish key performance indicators (KPI’s)
• Accomplishes performance objectives by training, assigning, coaching, and counseling employees; setting lunch and break schedules to ensure proper staffing; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions of the patient care representatives; enforcing policies and procedures
• Utilize phone system (ACD) to manage contact center availability and minimize abandoned calls
• Train new representatives on our contact center scripts and customer service tools
• Able to take and make calls when needed
• Take escalated calls when needed
• Listen to calls (QA) and coach patient care representatives on any improvement needed
• Assist the director in setting and managing individual performance goals (8 appointments set and minimum of 120 outbound calls made)
• Utilize spreadsheets and reports to monitor adherence and performance
• Perform other duties assigned by the

Contact Center Director Skills:

• Minimum of 3 years supervisory experience in a contact center environment
• Working knowledge of Google office applications as well as Word, Excel
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Excellent organizational and leadership skills
• Flexible with ability to work under pressure
• Good communication skills
• Result
• oriented approach

COMPENSATION AND BENEFITS

• Competitive salary based on experience and qualifications.

Benefits:

Medical, dental, vision insurance, paid time off, sick time, holiday benefits.

Other Benefits:

Opportunities for further training in men’s sexual health and career advancement. Stratford Medical Group believes in the importance of developing a professional staff and seeks to offer training and advancement opportunities from within. Stratford Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Type:

Full-time Pay:

$35,000.00

• $45,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Holidays Monday to Friday On call Weekends as needed

Experience:

Supervisory:

3 years (Preferred) Ability to

Commute:

Fort Lauderdale, FL 33309 (Preferred)

Work Location:

In person