Manager, Call Center Position Available In Broward, Florida

Manager, Call Center Nationwide Loan Consultants 555 SW 12th Avenue, Pompano Beach, FL 33069 Job Description

IMPORTANT NOTE

PLEASE

CAREFULLY REVIEW THE DETAILS OF THIS JOB DESCRIPTION. RESPONSIBILITIES AND JOB QUALIFICATIONS ARE CRITICAL TO SUCCESS IN THIS ROLE. THIS IS A

“

HANDS ON

”

ROLE THAT REQUIRES VIGOR, AND A STRONG WORK ETHIC. ONLY LOCAL APPLICANTS WHO HAVE BONA FIDE CALL CENTER MANAGEMENT EXPERIENCE WILL BE CONSIDERED.

Do you have a proven track record of being able to provide Leadership, Guidance, Mentoring, and Development to a team of Customer Service Sales Professionals? We are searching for an inspiring, lively, and dynamic Manager who is solutions oriented and has “hands on” experience in motivating a team of Sales Representatives who consult with and advise clients on various personal loan options that best meet their financial needs. Nationwide Loan Consultants & Advisors is a rapidly growing financial services company led by an innovative executive team with decades of industry experience, expertise, and partnerships. Qualified leads are provided by the company that are derived from time-proven marketing campaigns and other sources. We operate in a business casual environment that thrives off positivity and teamwork. Our story is one of passion, commitment and dedicated people who shape our unique culture and live our values of providing unparalleled loan consulting services to our clients. We are a firmly established financial services company helping clients with unsecured loans who meet certain minimum credit/financial criteria. Our company’s goal is to use our knowledge, experience, data resources, and premier customer service to successfully guide our clients through our loan application process by studying, learning, and researching the business to save them valuable time, money, and aggravation while easing the business of finding the perfect loan or solution to match their needs. We provide a level of professionalism and understanding of our industry that we feel embodies a personal touch when working with our customers and our team wants to give them the best possible options as possible so they can be confident that they made the right decision.

Responsibilities:

Demonstrated ability to Lead, Organize and Motivate a team of Customer Service Sales Representatives in executing client applications by consulting and advising them of our process and the potential of personal unsecured loan options that may be available to them. Generate new, and creative ideas, and processes that will enable the department, and the company to meet and exceed productivity and profitability goals. Manage, and coordinate Sales Representatives pipeline activity to maximize production and efficiency Ensure adherence to all internal and industry compliance regulations Conducts daily team huddles and weekly team meetings to ensure employee awareness of personal and company goals and to facilitate a collaborative environment Maintains productivity standards by examining daily workload volumes, prioritizing work efforts, and developing timely and accurate forecasts and goal for assigned teams Reviews and analyzes data and monthly metric goals and results to improve performance Identifies causes of performance deficiencies and executes performance improvement plans Analyzes data to identify training needs, potential lost revenue, and other areas of improvement Assists the General Manager and Co-General Manager to Implements appropriate staffing plans. Works with executive leadership team to support site level strategy through alignment of programs and initiatives and assisting with related implementation and execution Holds sales representatives accountable for individual, and team performance, and improvement Performs other projects or special assignments as needed

Qualifications/Requirements:

Demonstrated track record of successfully leading sales teams of 30 people or more staff members. 3 years of call center sales experience in finance or related professions (required) Excellent verbal and written communication skills – English – Bilingual (English/Spanish) required! Ability to effectively utilize and train consultative sales tactics Resourceful time management skills Proficient in Microsoft Office and CRM applications Strong ability and determination to drive performance while maintaining a fun, positive and motivating work environment Strong interpersonal skills Full-time schedule availability (day and evening shifts) What we offer: Generous base pay + bonus incentives for achieving and exceeding established company goals Paid Time Off Medical, Dental, and Vision benefits after 60 days of employment Weekly pay

Job Type:

Full-time/W2/Office location

Pay:

From 75K DOE Base pay + Incentives The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career path opportunities are dependent on business and staffing needs and the qualifications of internal and external candidates. Duties, responsibilities, and activities may change at any time with or without notice

Job Type:

Full-time Pay:

From $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to

Friday Experience:

Call center management: 3 years (Preferred) Ability to

Commute:

Pompano Beach, FL 33069 (Required)

Work Location:

In person