Retention Supervisor Position Available In Broward, Florida
Tallo's Job Summary: Join MASA as a Retention Supervisor in Fort Lauderdale, FL, with a salary range of $55.9K - $74.6K a year. Lead a team of Retention Agents, drive customer retention, and monitor performance. Requires call center leadership experience, coaching skills, conflict resolution expertise, and organizational adaptability. Enjoy competitive benefits and a mission-driven company culture supporting over 2 million members. Apply now for a rewarding opportunity to impact customer retention.
Job Description
Retention Supervisor Medical Air Services Association, Inc – 3.3
Fort Lauderdale, FL Job Details Full-time Estimated:
$55.9K – $74.6K a year 15 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Management Call center Mid-level Performance management High school diploma or GED Bachelor’s degree Conflict management Organizational skills Business coaching HubSpot Leadership Communication skills Full Job Description This is a full-time, on-site position based in Fort Lauderdale, FL Are you a proven call center leader who inspires excellence and thrives in a high-performance, people-first environment? Join MASA as our Retention Supervisor and play a key role in shaping the customer experience and driving team success.
WHAT YOU’LL DO
Lead and develop a team of 15+ Retention Agents, driving results in customer retention, conversions, and service quality. Monitor team performance and key metrics daily; provide ongoing coaching and support. Analyze customer feedback and retention trends to continuously improve strategy and process. Resolve escalated customer issues with professionalism and empathy. Partner with leadership to refine scripts, promotions, and initiatives to boost retention. Ensure compliance with quality standards, procedures, and regulations. Report team performance to leadership and contribute to strategic planning. Support recruiting, onboarding, and training of new hires. Foster a positive, mission-driven team culture aligned with MASA’s values.
WHAT YOU BRING
High school diploma or equivalent required; bachelor’s degree preferred. 3+ years in a call center leadership role, preferably in retention or sales. Exceptional coaching, communication, and performance management skills. Proven ability to analyze KPIs and drive data-informed decisions. Conflict resolution expertise and a customer-first mindset. Proficiency in tools like ViciDial, Five9, HubSpot, or similar platforms. Strong organizational skills and adaptability in a fast-paced environment.
ABOUT US MASA
has been a leader in emergency medical transportation insurance since 1974. We’re not just a company – we’re a close-knit team dedicated to “Protecting families with compassion when others don’t.” Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean.
Learn more at https:
//www.masaaccess.com
WHAT WE WILL PROVIDE YOU
Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership. A professional and friendly company culture that supports a clear mission: “Protecting families with compassion when others don’t.” An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY
Make a difference every day: Help protect and retain members during life’s most challenging moments.
Lead with purpose:
Use your leadership and coaching skills to empower a high-performing team.
Grow with us:
MASA is scaling, and so can your career. You’ll gain experience, visibility, and the chance to shape processes. Be part of a values-driven culture: ACCTT isn’t just a tagline—it’s how we operate. You’ll join a team that values Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork.
Structured success:
From onboarding to performance feedback, our structured hiring and onboarding strategy sets you up for a strong start and long-term success. Ready to lead with purpose and make an impact? Apply now and help us take customer retention to the next level.
NOTE:
Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation. #LI-RH1 #
LI-ONSITE
#cypress
