Call Center Manager Position Available In Miami-Dade, Florida

• Join Our Team as a Customer Service Manager in Miami, FL!

• Position:

• Customer Service Manager

• Location:

• Miami, FL

• Pay Rate:

• $42K – $47K Base Salary

• Benefits:

• Excellent benefits package including health, dental, vision, and retirement plans

• Employment Type:

• Direct Hire

• Why You’ll Love Working With Us:

• + •

Competitive Salary:

• Earn between $42K – $47K with opportunities for growth. +

• Outstanding Benefits:

• Enjoy comprehensive health, dental, vision, and retirement plans. +

• Dynamic Work Environment:

• Be part of a fun, inclusive, and respectful customer experience center. +

• Career Growth:

• Opportunities for professional development and advancement. +

• Impactful Role:

• Play a key role in shaping the customer service experience and driving team success.

• What We’re Looking For:

• + •

Leadership Skills:

• Proven managerial experience to lead and inspire a team. +

• Bilingual Abilities:

• Fluent in English and Spanish to effectively communicate with diverse customers. +

• Tech Savvy:

• Proficient with databases, software, and MS Office.

• Your Responsibilities:

• + •

Team Management:

• Coordinate operations, establish schedules, and control overtime costs. +

• Positive Culture:

• Foster a supportive and fun work environment. +

• Performance Monitoring:

• Ensure high standards and conformity to company policies. +

• Information Sharing:

• Keep staff updated on new products, procedures, and customer needs. +

• Productivity Enhancement:

• Analyze and maximize call center efficiency. +

• Training & Development:

• Train, supervise, and motivate office staff. +

• Customer Support:

• Handle escalated complaints and implement recovery strategies.

• Daily Duties:

• + •

Email Management:

• Ensure prompt responses to customer and internal communications. +

• Quote Follow-Up:

• Review monthly quote reports and follow up on opportunities. +

• Order Management:

• Oversee daily/weekly catering orders and EZ Cater orders. +

• Event Reminders:

• Send daily event/gratuity reminders. +

• Complaint Tracking:

• Update the complaint tracker daily. +

• Sales Tracking:

• Monitor and update sales vs. budget goals. +

• Order Confirmations:

• Ensure all next-day order confirmations are completed.

• Non-Daily Duties:

• + •

Customer Complaint Resolution:

• Personally handle escalated complaints. +

• Client Follow-Up:

• Reach out to customers for feedback and promote loyalty. +

• Team Oversight:

• Approve timecards and monitor performance. +

• Meeting Preparation:

• Gather data for weekly meetings. +

• Interdepartmental Coordination:

• Serve as the communication bridge between call center, kitchen, and delivery team.

• Supervisory Responsibilities:

• + •

Team Leadership:

• Supervise 4 to 7 employees, including hiring, training, and performance appraisal. +

• Problem Resolution:

• Address complaints and resolve issues effectively.

• Qualifications:

• + •

Managerial Experience:

• Proven track record in leadership roles. +

• Communication Skills:

• Excellent verbal and written skills in both Spanish and English. +

• Organizational Skills:

• Strong problem-solving and analytical abilities. +
• Attention to

Detail:

• Acute attention to detail and ability to manage priorities. +

• Tech Proficiency:

• Skilled in databases, software, Internet, spreadsheets, and word processing.

• Competencies:

• + •

Analytical:

• Synthesizes complex information and designs efficient workflows. +

• Problem Solving:

• Identifies and resolves issues promptly. +

• Customer Service:

• Manages difficult situations and responds to customer needs. +

• Communication:

• Speaks clearly and persuasively, participates in meetings. +

• Teamwork:

• Balances team and individual responsibilities, builds positive team spirit. +

• Delegation:

• Assigns tasks effectively and monitors delegated activities. +

• Leadership:

• Inspires and motivates others, accepts feedback, and recognizes achievements. +

• Organizational Support:

• Follows policies, supports goals, and respects diversity. +

• Judgment:

• Makes timely and sound decisions, includes appropriate people in decision-making. +

• Motivation:

• Sets and achieves challenging goals, demonstrates persistence. +

• Quality:

• Ensures accuracy and thoroughness, promotes quality improvements. +

• Productivity:

• Meets standards, completes work timely, strives for efficiency. +

• Attendance:

• Consistently punctual, ensures responsibilities are covered. +

• Dependability:

• Follows instructions, takes responsibility, keeps commitments. Ready to take the next step in your career? Apply now and join our dynamic team in Miami, FL!

• Pay Details:

• $42,000.

00 to $47,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance