Call Center Manager Position Available In Miami-Dade, Florida
Tallo's Job Summary: MyFlorida Energy in Miami, FL is hiring a Call Center Manager to oversee outbound lead generation operations. The role involves managing a team of 30+ agents, implementing lead generation strategies, monitoring conversion metrics, and ensuring legal compliance. The position requires 3 years of call center management experience, proficiency in CRM systems, and strong leadership skills. The base salary ranges from $65,000-$85,000 with performance-based bonuses, PTO, and health insurance benefits. Spanish fluency is a plus. Apply via Indeed for immediate consideration.
Job Description
Call Center Manager MyFlorida Energy Miami, FL 33180
Job Title:
Call Center Manager –
Energy Solutions Division Location:
Miami, FL Full-Time | In-Office About MyFlorida Energy MyFlorida Energy is a leading provider of energy-efficient solutions for Florida homeowners — including solar panels, roofing, and other government-backed home upgrades. We help residents reduce their utility bills and improve property value with long-term energy efficiency strategies. We are seeking a high-performance Call Center Manager to run our outbound lead generation and appointment-setting operations. This full-time, in-office position is based at our Miami headquarters. Responsibilities Lead and manage a team of 30+ outbound agents, including appointment setters, QA, and customer service staff Implement effective lead generation strategies across multiple verticals (solar, roofing etc.) Build performance dashboards and monitor real-time conversion metrics Recruit, train, and coach agents on scripts, objection handling, and product offering details Manage CRM systems and predictive dialers to optimize productivity Ensure legal compliance (TCPA, DNC, etc.) across all communications Coordinate closely with sales and operations teams to ensure quality handoffs and booked meetings Requirements Minimum 3 years managing a high-volume outbound B2C call center Experience in energy, home services, or high-ticket sales preferred Proficient in CRM systems, dialer platforms, and data analytics Excellent scripting and coaching skills; performance-obsessed Strong leadership and team-building abilities Fluent in English; Spanish is a plus
Compensation & Benefits Base Salary:
$65,000-$85,000 (based on experience) Performance-based bonuses PTO and holidays Office perks, team outings, and advancement opportunities Be part of a mission-driven company making Florida homes more energy efficient How to Apply Apply via Indeed with your resume and a brief note on your call center leadership experience. Immediate interviews for qualified candidates.
Job Type:
Full-time Pay:
$65,000.00 – $85,000.00 per year
Benefits:
Health insurance Paid time off Professional development assistance Relocation assistance
Schedule:
8 hour shift
Experience:
Call center management: 3 years (Required)
Language:
Spanish (Preferred) Ability to
Commute:
Miami, FL 33180 (Preferred) Ability to
Relocate:
Miami, FL 33180: Relocate before starting work (Preferred)
Work Location:
In person
