Call Center Manager Position Available In Miami-Dade, Florida
Tallo's Job Summary: Join our team in Miami, FL as a Customer Service Manager with a base salary ranging from $42,000 to $47,000 per year. This role requires proven leadership skills, bilingual abilities in English and Spanish, and proficiency in tech tools. Responsibilities include team management, fostering a positive culture, and enhancing productivity. Apply now for this impactful role with opportunities for growth and development.
Job Description
Call Center Manager
Call Center & Customer Service
$ 42000•$ 47000 / Year
location_on
Miami, Florida
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Direct Hire favorite_border
JOB ON CANDIDATE PORTAL
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Join Our Team as a Customer Service Manager in Miami, FL!
Position:
Customer Service Manager
Location:
Miami, FL
Pay Rate:
$42K•$47K Base Salary
Benefits:
Excellent benefits package including health, dental, vision, and retirement plans
Employment Type:
Direct Hire
Why You’ll Love Working With Us:
Competitive Salary:
Earn between $42K•$47K with opportunities for growth.
Outstanding Benefits:
Enjoyprehensive health, dental, vision, and retirement plans.
Dynamic Work Environment:
Be part of a fun, inclusive, and respectful customer experience center.
Career Growth:
Opportunities for professional development and advancement.
Impactful Role:
Play a key role in shaping the customer service experience and driving team success.
What We’re Looking For:
Leadership Skills:
Proven managerial experience to lead and inspire a team.
Bilingual Abilities:
Fluent in English and Spanish to effectivelymunicate with diverse customers.
Tech Savvy:
Proficient with databases, software, and MS Office.
Your Responsibilities:
Team Management:
Coordinate operations, establish schedules, and control overtime costs.
Positive Culture:
Foster a supportive and fun work environment.
Performance Monitoring:
Ensure high standards and conformity topany policies.
Information Sharing:
Keep staff updated on new products, procedures, and customer needs.
Productivity Enhancement:
Analyze and maximize call center efficiency.
Training & Development:
Train, supervise, and motivate office staff.
Customer Support:
Handle escalatedplaints and implement recovery strategies.
Daily Duties:
Email Management:
Ensure prompt responses to customer and internalmunications.
Quote Follow-Up:
Review monthly quote reports and follow up on opportunities.
Order Management:
Oversee daily/weekly catering orders and EZ Cater orders.
Event Reminders:
Send daily event/gratuity reminders.
Complaint Tracking:
Update theplaint tracker daily.
Sales Tracking:
Monitor and update sales vs. budget goals.
Order Confirmations:
Ensure all next-day order confirmations arepleted.
Non-Daily Duties:
Customer Complaint Resolution:
Personally handle escalatedplaints.
Client Follow-Up:
Reach out to customers for feedback and promote loyalty.
Team Oversight:
Approve timecards and monitor performance.
Meeting Preparation:
Gather data for weekly meetings.
Interdepartmental Coordination:
Serve as themunication bridge between call center, kitchen, and delivery team.
Supervisory Responsibilities:
Team Leadership:
Supervise 4 to 7 employees, including hiring, training, and performance appraisal.
Problem Resolution:
Addressplaints and resolve issues effectively.
Qualifications:
Managerial Experience:
Proven track record in leadership roles.
Communication Skills:
Excellent verbal and written skills in both Spanish and English.
Organizational Skills:
Strong problem-solving and analytical abilities.
Attention to
Detail:
Acute attention to detail and ability to manage priorities.
Tech Proficiency:
Skilled in databases, software, Internet, spreadsheets, and word processing.
Competencies:
Analytical:
Synthesizesplex information and designs efficient workflows.
Problem Solving:
Identifies and resolves issues promptly.
Customer Service:
Manages difficult situations and responds to customer needs.
Communication:
Speaks clearly and persuasively, participates in meetings.
Teamwork:
Balances team and individual responsibilities, builds positive team spirit.
Delegation:
Assigns tasks effectively and monitors delegated activities.
Leadership:
Inspires and motivates others, accepts feedback, and recognizes achievements.
Organizational Support:
Follows policies, supports goals, and respects diversity.
Judgment:
Makes timely and sound decisions, includes appropriate people in decision-making.
Motivation:
Sets and achieves challenging goals, demonstrates persistence.
Quality:
Ensures accuracy and thoroughness, promotes quality improvements.
Productivity:
Meets standards,pletes work timely, strives for efficiency.
Attendance:
Consistently punctual, ensures responsibilities are covered.
Dependability:
Follows instructions, takes responsibility, keepsmitments.
Ready to take the next step in your career? now and join our dynamic team in Miami, FL!
Pay Details:
$42,000.00 to $47,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
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