Call Center Supervisor Position Available In Palm Beach, Florida

Call Center Supervisor 3.7 3.7 out of 5 stars Jupiter, FL 33469 Company Overview Prime Group Holdings , LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a talented Call Center Supervisor to join its team in Jupiter, FL. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score League Tables.

Essential Responsibilities:

Lead call center staff, both on location and remote Liaise between field personnel and call center Create staff development initiatives Act as call center agent, as needed Ensure call center agent quotas are met Update all procedures relevant to call center Oversee call documentation for all properties Other responsibilities, as needed. Qualifications Bachelor’s degree preferred At least 3 years of demonstrated customer service experience Possess supervisory experience Manage sensitive and critical information Self-storage experience, preferred Call center experience, preferred Possess a self-driven, self-starting, goal-oriented work ethic Ability to effectively communicate both internally and externally. Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type:

Full-time Pay:

$55,000.00 – $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

In person