Call Center Supervisor Position Available In Pinellas, Florida

Call Center Supervisor 5.0 5.0 out of 5 stars Saint Petersburg, FL 33702 • Hybrid work

About Quikaid:

Quikaid is a Social Security disability representation firm based in Saint Petersburg, FL. Established in 1993, we offer legal services to clients across the United States. As a well-managed and rapidly growing company, we provide a dynamic and engaging work environment.

What we are looking for:

We are seeking a dynamic and experienced Call Center Supervisor to manage our inbound and outbound call center operations. This individual will be responsible for overseeing a growing team of representatives and will play a critical role in scaling operations, improving performance, and ensuring an outstanding experience for our clients. The ideal candidate will be highly analytical, process-oriented, and passionate about coaching and developing others. This is a great opportunity for someone who wants to take ownership of a growing department and contribute meaningfully to a mission-driven organization.

Responsibilities:

Oversee the day-to-day operations of the call center to ensure service levels and productivity benchmarks are consistently achieved. Monitor and manage performance metrics to assess call center effectiveness and identify areas for improvement. Coach, train, and develop call center team members, fostering a high-performing, accountable, and positive work environment. Partner with Quikaid’s leadership team to ensure seamless communication across departments, aligning call center operations with company goals and client needs. Maintain a quality assurance program, including monthly performance evaluations, call reviews, and individual goal-setting. Lead regular team meetings and performance reviews, communicating expectations and providing constructive feedback. Assist with complex client interactions and escalated calls, serving as a resource and problem-solver for team members. Identify current and future staffing needs and collaborate with the recruitment team to ensure appropriate coverage and team capacity Contribute to departmental budgeting efforts and continuously seek ways to improve efficiency, reduce costs, and enhance the client experience. Stay up to date with call center best practices, tools, and technology, and share relevant insights with leadership. The salary range for this position is $70,000 – $90,000, or more depending on proven and relevant experience. We provide annual raises to strong performers and the potential for additional bonuses over time based on company success and your individual contributions. Starting pay is dependent on candidate qualifications, work experience, and skillset. This is a full-time position with a Monday to Friday schedule. During your Orientation Period, the schedule will be in-office from 8:30 AM – 5:00 PM. At the end of your Orientation Period, you will reach your Benefit Eligibility Date. At this time, you will transition to a hybrid schedule of three days in the office and two days working from home each week. Further details regarding schedule flexibility and other benefits will be discussed during the interview.

Qualifications:

Bachelor’s degree preferred (relevant experience may be considered in lieu of a degree). Minimum 5-7 years of call center experience required, with at least 3-5 years in a direct supervisory or management role. Proficiency with call center platforms (VOIP, queue management, agent metrics) and a strong command of Microsoft Excel for tracking and analyzing performance data. Excellent written and verbal communication skills, strong problem-solving abilities, and exceptional organizational skills. Proven ability to coach, mentor, and develop a high-performing team, driving success through guidance and support. Ability to thrive in a fast-paced, client-focused environment and adapt to changing priorities. Ability to type a minimum of 50 words per minute (typingtest.com can be used for self-assessment). Previous experience in a claims or legal services environment strongly preferred. Strong desire to build an outstanding career. At Quikaid, we hire individuals who are committed to career growth, not just looking for a job. The sky is the limit here!

Benefits:

Medical, Dental, and Vision insurance, with multiple health plans to choose from based on your needs. Our company pays 100% of health insurance benefits. 15 days of Paid Time Off (“PTO”) per year, which can be used for sick days, vacation days, personal days, and more. Your PTO increases to 20 days per year after 5 years of employment, and further increases over time. 6 paid holidays, allowing you to enjoy paid time with family and friends. A 401(k)-retirement plan with a 6% company match. For every dollar you contribute, we will match up to 6% of your compensation. Fun company events, including company-sponsored contests, birthday bonuses, work anniversary bonuses, and various other celebrations throughout the year. We believe in working hard and having fun! Company will assist with acquiring necessary work-from-home office hardware, as needed.

Additional Information:

Candidates will be required to complete an online assessment to test basic knowledge of computers, grammar, typing, etc. Interviews will be conducted in-office with members of our management team. A background check and drug test will be conducted for successful candidates before the start date.

Equal Opportunity Employer:

Quikaid is an equal opportunity employer. We do not discriminate against any employee or job applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and expression, veteran status, or disability status. We adhere to all federal, state, and local laws that protect individuals from discrimination based on these characteristics. Thank you for your interest in building a career at Quikaid! We look forward to meeting you and exploring whether this opportunity is a great fit.

Job Type:

Full-time Pay:

$70,000.00 – $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Do you currently reside in the state of Florida? Have you created or managed performance reports or dashboards for a call center team?

Work Location:

Hybrid remote in Saint Petersburg, FL 33702