Call Center Manager (Cummings, GA) Onsite 90K Position Available In Forsyth, Georgia
Tallo's Job Summary: Oversee daily call center operations in Cumming, GA, ensuring efficient customer issue resolution and meeting performance goals. Lead meetings, provide coaching, and monitor KPIs to support staff development. Collaborate with leadership to implement process improvements. Requires 2+ years of leadership experience, banking software proficiency, and call center/customer service experience. $90,000 yearly salary.
Job Description
Call Center Manager (Cummings, GA) Onsite 90K Hiregy Cumming, GA 30041 JOB
ID 21800
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Call Center Manager Location:
Cumming, GA 30041 – This position is onsite
Pay:
$90,000 yearly
Type:
Direct hire
Schedule:
Must be open to call center hours Monday through Saturday M-F, 8:00 AM to 8:00 PM EST Flexible to work on Saturday 8:00 AM to 5:00 PM EST Career outlook: Growing organization with room to advance your career, well established company with excellent benefits package. Award winning employer.
Job description:
Oversee daily operations of the call center, ensuring customer issues are resolved efficiently and in alignment with company policies and performance goals. Monitor Key Performance Indicators (KPIs), conduct resource planning, and adjust staffing as needed to meet business demands. Provide consistent coaching, side-by-side call monitoring, and performance feedback to support staff development and maintain high service standards. Lead regular meetings with assistant managers and agents to discuss performance, provide guidance, and support career development. Resolve complex or sensitive customer issues, ensuring proper follow-up and maintaining a strong focus on service quality. Collaborate cross-functionally with peers and leadership to implement process improvements and strategic initiatives across locations. Promote a high-performance, compliance-driven culture by guiding leadership practices and fostering strong team relationships.
Nice to have:
Associate or Bachelor’s Degree Fiserv Premier Required:
Must have (2) years of recent leadership experience. Must have (2) years of experience with banking software. Must have (4) years of experience in call center or customer service/retail banking. Must be proficient with MS Office including MS Excel. Travel as required. High school diploma or equivalent. Background check required. #IND123
Job Types:
Full-time, Contract Pay:
$90,000.00 per year
Schedule:
Monday to Friday Weekends as needed Ability to
Commute:
Cumming, GA 30041 (Preferred) Ability to
Relocate:
Cumming, GA 30041: Relocate before starting work (Preferred)
Work Location:
In person
