Call Center Associate Manager Position Available In Fulton, Georgia

Call Center Associate Manager 3.0 3.0 out of 5 stars Atlanta, GA 30339 •

Remote Overview:

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 3000 employees in offices across the country from clinical to support staff – we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you. Benevis is hiring Associate Call Center Manager to work at our corporate location in Atlanta, GA. As an Associate Call Center Manager your responsibilities include but not limited to working closely with Call Center staff providing ongoing daily/weekly/monthly performance management and evaluations, coaching and training sessions, provide direction, assign tasks and offer feedback and foster a positive work environment. This position plays a crucial role in communicating between management and employees and promoting employee growth. Provide direction and guidance to their team, ensuring they understand their roles, responsibilities and performance expectations. This position also ensures Benevis compliance standards are maintained. This position will report directly to the Call Center Director.

Responsibilities:

As an Associate Call Center Manager, you are expected to: Complete weekly/monthly reviews for all direct reports. Participate in training new hires. Involved in the recruiting process, interviewing candidates and onboarding of new hires Correct/Approve timecards on a weekly basis. Plan the implementation of new strategies and policies. Assist with daily operations of systems Maintain and organize scheduling for all onshore staff. Handle customer inquiries and complaints ensuring a quick resolution. Drive quality and superior customer care to every parent or patient on the phone Focus on accuracy and be detailed oriented. Keen aptitude and adaptability to change. Ability to work in a fast-paced environment. Excellent communication and organizational skills. Other duties as assigned Schedule After Training is over: The hours for this position are 8:00am to 5:00pm Monday to Friday. Hours may vary based on business need.

What we offer:

Work from home opportunity after 6 weeks contingent on performance. Typically go in office twice a month.

Benefits Package:

medical, dental, vision and optional life insurance. We also offer short- and long-term disability, 401K with match, flexible spending accounts, paid time off, company holidays and much more! Apply today!

Qualifications:

Education/Skills:

Graduation from a senior high school or GED equivalent Computer skills: Microsoft office and Internet Explorer Bi-lingual Spanish a plus We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.