Find & Apply For Call Center Manager Jobs In Durham, North Carolina
Call Center Manager jobs in Durham, North Carolina involve overseeing daily operations, managing staff, ensuring efficient call handling, and implementing strategies to improve customer service. Responsibilities include monitoring performance metrics, resolving issues, and optimizing processes. Candidates should have strong leadership skills, communication abilities, and experience in call center management. Below you can find different Call Center Manager positions in Durham, North Carolina.
Jobs in Durham
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Latest Jobs in Durham
Salary Information & Job Trends In this Region
Call Center Managers in Durham, North Carolina oversee operations and staff in call centers to ensure efficient and effective customer service. - Entry-level Call Center Supervisor salaries range from $30,000 to $40,000 per year - Mid-career Call Center Manager salaries range from $40,000 to $55,000 per year - Senior-level Call Center Director salaries range from $55,000 to $75,000 per year The role of Call Center Manager in Durham, North Carolina has a rich history dating back to the early days of telecommunications and customer service. Over the years, the position has evolved to incorporate advanced technology and data-driven strategies to enhance customer experience and satisfaction. With the advancement of technology and the rise of digital communication channels, the role of the Call Center Manager in Durham, North Carolina has evolved to encompass omni-channel customer service strategies. This includes integrating chatbots, AI-powered solutions, and analytics to improve efficiency and customer satisfaction. Current trends in the Call Center Manager role in Durham, North Carolina focus on enhancing the customer experience through personalization, proactive communication, and self-service options. Additionally, there is a growing emphasis on employee training and development to ensure staff are equipped with the skills and knowledge needed to deliver exceptional service.
