Find & Apply For Call Center Manager Jobs In Wake, North Carolina

Salary Information & Job Trends In this Region

Call Center Managers in Wake, North Carolina are pivotal in overseeing the operations and staff of customer service centers. - Entry-level Call Center Representative salaries range from $28,000 to $35,000 per year - Mid-career Call Center Supervisor salaries range from $40,000 to $55,000 per year - Senior Call Center Manager salaries range from $60,000 to $85,000 per year The role of the Call Center Manager in Wake, North Carolina can be traced back to the early days of customer service operations, which expanded rapidly with the rise of telecommunication technologies and the internet. Over the years, the position of Call Center Manager in Wake has evolved significantly, adapting to new technologies and changing consumer expectations. This role has grown from basic phone operations to include multichannel support systems incorporating email, chat, and social media interactions. Current trends in the call center industry in Wake, North Carolina include the implementation of AI and machine learning for better customer interaction, emphasis on employee satisfaction to reduce turnover, and enhanced data security measures to protect consumer information.