Contact Center Supervisor – Nashua, NH Position Available In Hillsborough, New Hampshire

Contact Center Supervisor

• Nashua, NH Contact Center Supervisor
• Nashua, NH locations
  Nashua
  time type
  Full time
  posted on
  Posted 7 Days Ago
  job requisition id

JR100710

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Supervisor (CCS) where you will assist in ensuring a high-quality responsiveness of services to members located throughout the world. The CCS supervises Contact Center Representatives in a fast-paced call center environment.

Pay:

$25.60 per hour, flexible based on experience.

Hours:

Full Time, Monday

• Wednesday 8:50am
• 5:00pm, Thursday
• Friday 9:00am
• 6pm, rotating

Saturdays Benefits Include:

Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities. The Day to

Day:

Work with the management team to execute clearly defined goals for the Contact Center Representatives to achieve on a regular basis.
Initiate proper escalations of member service concerns.
Consistently develop contact center employees to enhance performance in areas defined by the Credit Union.
Display understanding of all Service CU products and services.
As needed, assist all members through the telephone, chat, e-mail, and video channels, regardless of geographic location.
Attend bi-weekly manager meetings on Wednesdays at the ROC.
Perform other job-related duties as assigned.

Experience and Qualifications:

Aptitude for mathematics is preferred.
Excellent interpersonal, presentation and organizational skills. Ability to communicate clearly and effectively verbally and in writing.
Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required. Ability to work independently and in a team environment.
Prior contact center, loan, banking, or financial services experience preferred.
Excellent verbal and written communication skills.
Outstanding customer service skills.
Ability to recognize and resolve member issues promptly, using courtesy and tact.
High school diploma or equivalent required. If you are interested in applying your leadership and customer service skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! Join us today! At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other. Equal Opportunity Employer Welcome Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Our Mission Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.