Operations Manager – Legal Call Center Position Available In Kings, New York

Operations Manager – Legal Call Center

Role:

Operations Manager –

Legal Call Center Location:

29 Gallatin Pl, Brooklyn, NY 11201

Timings:

Mon Fri:

8 AM to 5 PM.

Description:

The Operations Manager/Project Manager will be on-site and manage 40+ staff who work across five public-facing units that handle distinct functions regarding the Transit Adjudication Bureau (TAB) Notice of Violation processing. S/he should have excellent project management, organizational management, customer service, and problem-solving skills to support the operations of the TAB agency.

Responsibilities:

Oversee and advise on matters related to the day-to-day TAB administrative functions, including human resources, procurement, budgeting, and contract management (~$13M total budget), and maintain appropriate records, tracking systems, and controls related to TAB s administrative functions.
Track the progress of the project and evaluate whether the Contractor is meeting contractual obligations.
In collaboration with TAB Administrators, provide executive-level project management support and oversight on critical projects and serve as a resource to TAB staff to ensure the smooth implementation of projects.
Provide timely updates to the TAB s Executive Director and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges.
Evaluate Standard Operational Procedures and business functions and make recommendations for improvements.
Ensure TAB reference manuals are up to date and prepare current editions of all TAB reference manuals annually.
Prepare biweekly payroll reports and monthly staffing invoicing.
Recruit and hire talent, as necessary.
Serve as Contractor s liaison between on-site staff and HR Dept

Qualifications:

Effective project manager with at least 10+ years of proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion bachelor s degree required.
Experience with financial management and/or procurement
Experience developing, documenting, implementing, and monitoring policies and procedures.
Highly organized with strong follow-through and acute attention to detail
Excellent judgment and outstanding analytic, problem-solving, and creative thinking skills
Proven experience effectively managing staff and supporting team members in achieving objectives.
Ability to work quickly under pressure while still ensuring a high-quality work product.
Experience and proven ability to cultivate partnerships with diverse stakeholders.
Ability and willingness to take initiative and work collaboratively.
Excellent communication (written and oral) skills
Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outlook
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10117953

Position Id:

8667493