Call Center Supervisor Position Available In New York, New York

Job Description:

Health For nearly 40 years, our client has partnered with federal, stateand local governments to make public health insurance programs runeffectively for the individuals and families they serve. We providecomplete solutions, making large, complex systems and programs runsmoothly. We support communities and reach out to individuals,helping them get the services they need to improve healthoutcomes.

EDUCATION/EXPERIENCE

Associate’s or Bachelor’s degree from anaccredited college or university; a minimum of one year ofsupervisory experience in a health or social services field with aHigh school diploma or equivalency required, or related customerservice functions; experience working with culturally andlinguistically diverse populations in a courteous and effectivemanner.

JOB RESPONSIBILITIES

1. Supervise call center operations and all related Exchange CallCenter activity for Tier 1 or Tier 2 CCRs. 2. Monitor the performance of Tier 1 or Tier 2 Call CenterRepresentatives (CCRs# and provide feedback and education to staffto improve performance. 3. Assist with the development and implementation of procedurespertinent to the effective and efficient operation of the ExchangeCall Center, and assist with establishing performance goals andmeasurements for Tier 1 or Tier 2 CCRs. 4. Assist Tier 1 or Tier 2 CCRs in responding to customer inquiriesregarding the insurance affordability programs, Advanced PremiumTax Credits #APTCs#, modified adjusted gross income #MAGI#,qualified health plans #QHPs), and Medicaid managed care program,community resources, and options for client inquiry resolutionprograms. 5. Work closely with the Quality Assurance/Training Managerregarding staff performance and training needs. 6. Performs other duties as may be assigned by the Call CenterSupervisor or Management.