Call Center Director – DTC Home Services Position Available In Davidson, Tennessee

Opportunity As the Call Center Director, you will play a crucial role in shaping the company’s future. This position involves a strategic partnership with the executive leadership team to drive the company’s growth and achieve financial objectives. Your expertise in managing call center operations and scaling a multi-site business will be vital in optimizing the conversion of qualified leads into sales appointments. Key Responsibilities Oversee both internal and outsourced/ external call center operations, ensuring they operate with high efficiency and effectiveness Improve and enhance KPIs, mentor the call center team, and hold them accountable for the front end of the one-call-close process Attract, hire, and train call center team members Manage the CRM and other call tools Oversee in-home scheduling efforts Provide regular reports to the executive leadership team and Board on the performance of marketing and lead generation initiatives Manage budget for departments Manage dialers, dialing cadence as well as compliance with any regulatory agency Qualifications Bachelor’s degree Proven experience in managing call center operations Solid background in lead generation/conversion in a Direct-to-Consumer (D2C) in-home sales setting Willingness to be onsite in Nashville (relocation assistance available) Logic and results driven with a goal-oriented mindset Preferred experience in an acquisitive environment Preferred familiarity with the roofing/window/exterior siding industry Preferred proficiency in Lead Perfection/Salesforce CRM Compensation & Benefits Base + Bonus 401K with company match Medical/Dental/Vision/STD and LTD Insurance