Find & Apply For Call Center Manager Jobs In Shelby, Tennessee
Call Center Manager jobs in Shelby, Tennessee involve overseeing the daily operations of the call center, managing a team of customer service representatives, ensuring high levels of customer satisfaction, and meeting performance targets. Responsibilities also include analyzing data, implementing strategies to improve efficiency, and resolving customer issues promptly. Below you can find different Call Center Manager positions in Shelby, Tennessee.
Jobs in Shelby
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Latest Jobs in Shelby
Salary Information & Job Trends In this Region
The Call Center Manager in Shelby, Tennessee oversees the operations of the call center to ensure efficient and effective customer service. - Entry-level Call Center Agent salaries range from $25,000 to $35,000 per year - Mid-career Call Center Supervisor salaries range from $35,000 to $50,000 per year - Senior-level Call Center Manager salaries range from $50,000 to $70,000 per year The history of the Call Center Manager role in Shelby, Tennessee dates back to the rise of telecommunications in the late 20th century, where businesses began centralizing customer service operations. As technology advanced, the role of the Call Center Manager evolved to include managing omnichannel communications, implementing CRM systems, and optimizing workforce management strategies to improve customer satisfaction. Current trends in the Call Center Manager role in Shelby, Tennessee include the integration of AI and chatbots for customer interactions, remote work opportunities for agents, and a focus on data analytics to drive performance improvements.
