Find & Apply For Call Center Manager Jobs In Shelby, Tennessee
Call Center Manager jobs in Shelby, Tennessee involve overseeing day-to-day operations, managing staff performance, and ensuring high quality customer service. Responsibilities also include analyzing data, implementing strategies to improve efficiency, and resolving escalated issues. Experience in call center operations and strong leadership skills are essential for this role. Below you can find different Call Center Manager positions in Shelby, Tennessee.
Jobs in Shelby
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Latest Jobs in Shelby
Salary Information & Job Trends In this Region
The Call Center Manager in Shelby, Tennessee oversees operations and ensures efficient service delivery to customers. - Entry-level Call Center Representative salaries range from $28,000 to $35,000 per year - Mid-career Call Center Supervisor salaries range from $40,000 to $55,000 per year - Senior Call Center Manager salaries range from $60,000 to $85,000 per year The role of Call Center Manager in Shelby began as positions focused primarily on handling customer complaints and inquiries. Over time, as the industry grew, these managers played increasingly crucial roles in business operations and customer relationship management. The evolution of the Call Center Manager in Shelby has been influenced by technological advancements and changing consumer expectations. This role has expanded from basic call handling to include oversight of multi-channel communications, including email, chat, and social media interactions. Current trends for Call Center Managers in Shelby include the implementation of AI and machine learning technologies to improve customer interaction and the use of data analytics to enhance service efficiency and personalize customer care.
