CUSTOMER SERVICE COORDINATOR – BILINGUAL (MANDARIN) Position Available In Baldwin, Alabama
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Job Description
CUSTOMER SERVICE COORDINATOR – BILINGUAL
(MANDARIN) at Total Quality Logistics
CUSTOMER SERVICE COORDINATOR – BILINGUAL
(MANDARIN) at Total Quality Logistics in Spanish Fort, Alabama
Posted in Other 5 days ago.
Job Description:
Total Quality Logistics
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
Position Title:
CUSTOMER SERVICE COORDINATOR – BILINGUAL
(MANDARIN)
Location:
Spanish Fort, Alabama, USA
Category:
Customer Service/Administrative
Job ID 5924
DESCRIPTION & REQUIREMENTS:
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to be a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow thepany.
What’s in it for you:
Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) withpany match
Advancement opportunities with structured career paths
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Be the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed
What you need:
1+ year customer service experience preferred
Fluent in English and Mandarin
Hall of fame work ethic with a history of excellent attendance
Strong verbalmunication skills – face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks throughpletion
Where you’ll be: 26000 Bass Pro Dr, Bldg E200 Spanish Fort, AL 36527
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As apany that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What’s your worth? Our open and transparentmunication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql
Equal employment opportunity, including veterans and individuals with disabilities.
PI273309028
