Customer Service Supervisor Position Available In Cullman, Alabama
Tallo's Job Summary: The Customer Service Supervisor position at 1912 AL Highway 157, Cullman, AL 35058 involves monitoring staff time and attendance, providing support to customer service representatives, reviewing call statistics, and resolving escalated patient complaints. Requirements include a high school diploma, three years of managerial experience, knowledge of self-pay recovery processes, and excellent customer service and communication skills.
Job Description
Customer Service Supervisor 3.3 3.3 out of 5 stars 1912 AL Highway 157, Cullman, AL 35058 Job Summary Monitor staff time and attendance. Provide support to all customer service representative staff. Review department call statistics and reports and discuss findings collectively and individually. Review staff quality assurance findings and meet with staff to reinforce training. Ensure department job aid, procedures and training materials are updated, where necessary. Resolve escalated patient complaints and return patient calls. Facilitate resolution by referring the matter to the issue/content expert. Communicate with other organizational departments to ensure proper handling of patient accounts. Communicates unresolved issues to management timely and performs other duties as assigned by manager or director. Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Required:
High school diploma or equivalent Three years of managerial or directly related experience Knowledge of self-pay recovery process General knowledge of insurance billing and coding Excellent customer service skills Good written and verbal communication skills Basic computer skills
Qualifications:
Exceptional customer service skills including effective and efficient problem solving and analyzing skills Professional and calming tone of voice Ability to facilitate conversations with others and establish an understanding of the customer’s issue/reason for contact Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities Ability to interpret and apply reimbursement aspects of managed healthcare contracts Attentive listening skills Ability to clearly articulate a response to the customer using appropriate voice modulation
