Customer Success Manager Position Available In Jefferson, Alabama
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Job Description
Description What you will do in this CSM role
- Proactively manage a portfolio of high-touch, post-implementation customer accounts
- Serve as a trusted advisor and single point of contact for client concerns, goals, and technical needs
- Understand each customer’s business objectives and align C Spire’s solutions to support them
- Drive resolution of technical issues by coordinating with internal support teams
- Track and manage service tickets, ensuring timely updates and resolutions
- Identify and escalate systemic issues while recommending improvements and innovations
- Facilitate upsell and cross-sell opportunities within existing accounts
- Maintain accurate documentation of customer configurations, processes, and service levels
- Collaborate with internal stakeholders to ensure seamless service delivery.
Skills Customer service, Communication and leadership skills, Customer experience, Product management Top Skills Details Customer service,Communication and leadership skills,Customer experience,Product management Additional Skills & Qualifications CSMs will engage a variety of customers through social outings/relationship-building, project check-ins, building a bridge between client and Cspire project management teams, QBRs (quarterly business reviews), setting renewal meetings and then doing backend admin. work for renewals like account audits, billing reviews, admin. work. Experience Level Intermediate Level
