Homeowner Experience Coordinator – Warranty Coordinator Position Available In Jefferson, Alabama

Homeowner Experience Coordinator – Warranty Coordinator Holland Homes – 5.0 Birmingham, AL Job Details Full-time $45,000 – $60,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer service Residential construction Mid-level Microsoft Office Bachelor’s degree Business Administration Construction Business 2 years Communication skills Full Job Description The Company Founded in 2006, Holland Homes has grown into a trusted name in homebuilding across Alabama. As an independent company with no outside investors, we are uniquely positioned to build top grade homes at scale while maintaining an unwavering commitment to quality. Our dedication to craftsmanship has driven every one of the 1,000+ houses we’ve built. Our entire team is clear and aligned on our purpose: to provide a white-glove homeowner experience. With thoughtfully designed floor plans, high-quality materials, and exceptional service, we bring our customers’ dreams to life—built to last for generations. We leverage modern technology to keep homeowners informed at every step, ensuring an efficient and enjoyable journey. Our team works diligently to make the home-building process seamless and stress-free. Holland Homes is more than a builder; we’re a team dedicated to crafting places where families grow, memories are made, and lives flourish. To us, homebuilding is about more than just construction — it’s about building communities. The Role We are seeking a Homeowner Experience Coordinator who is highly organized and customer-focused. This role involves serving as the primary point of contact for homeowners during the post-sale phase, facilitating communication between homeowners and our construction and service teams. The coordinator will ensure that customer inquiries and concerns are addressed promptly, providing exceptional service throughout the homebuilding journey.

Responsibilities will include:

1. Customer Communication & Issue Resolution Act as the liaison between homeowners and internal departments. Provide timely updates on project status, service requests, and warranty claims. Proactively address customer inquiries and concerns, escalating when necessary. 2. Documentation & Reporting Maintain accurate records of customer interactions, service requests, and resolutions in CRM. Prepare regular reports on customer care metrics, including response times and satisfaction scores. 3. Service Coordination & Collaboration Schedule and coordinate service appointments, inspections, and follow-up visits. Work closely with construction, sales, and warranty teams to streamline processes. 4. Feedback Collection & Education Gather and analyze customer feedback to identify areas for improvement. Provide homeowners with information on warranties, maintenance, and home care. 5. Listening & Interpretation Collect notes on frequent customer compliments, complaints, and concerns. Deliver tailored solutions to appropriate teams based on customer feedback. The Person You are a detail-oriented professional with a strong focus on organization and efficiency. You thrive in collaborative, team-oriented environments, where your proactive approach to customer service and issue resolution ensures that every challenge is met with a solution. Your commitment to high standards and attention to detail makes you an asset to any team. Beyond your technical expertise, you bring:

Education & Experience:

Bachelor’s degree in Business Administration, Communications, or a related field, OR trade schooling in disciplines complementing residential construction, with 2+ years of experience in residential or commercial maintenance, repair, or handyman roles.

Technical Skills:

Proficient in Microsoft Office Suite and construction software, with strong problem-solving abilities and a customer-centric mindset.

Time Management & Adaptability:

Skilled in managing multiple tasks and prioritizing effectively in fast-paced environments.

Communication & Interpersonal Skills:

Excellent communication and interpersonal skills for effective customer service and team collaboration.

Job Type:

Full-time Pay:

$45,000.00 – $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Work Location:

In person