Weekend Scheduling Coordinator Position Available In Lee, Alabama

Weekend Scheduling Coordinator
SYNERGY HomeCare of Opelika, Montgomery Compensation
$16.00 per hour

Job Type :

Part Time
Minimum Years of Experience
1 year
Minimum Level of Education
High School

DESCRIPTION

Must have scheduling experience, Must be able to contact caregivers and/or clients by phone!
The Part-Time Weekend Scheduling Coordinator(s) (WSC’s) will report directly to the lead Weekend
scheduler with a dotted line to the General Manger. The WSC’s will be responsible for guiding and coordinating all scheduling

• related activities of the SYNERGY HomeCare business from Friday afternoon through Monday
  mornings and will be in rotation for the phones and staffing on holidays, as well as, in the absence of
  full-time scheduling coordinators when there is a need.

This position includes leadership in areas of the business including maintaining positive
relationships with caregivers and clients and organizing schedules to accommodate both clients
and caregivers. The shifts will consist of Friday 4pm

• 1130pm, Saturday 6am-3pm, Saturday
  3pm
• 1130pm, Sunday 6am
• 3pm, Sunday 3pm
• 1130pm, Monday 5am-9am.

The work location
of all shifts will in the Opelika office at 3320 Skyway, Suite 801 Opelika, AL 36801.
This position requires the WSC’s to be on-site in the Opelika Office during their designated shift
to answer live calls and to restaff callouts and open assignments. The WSC’s will be
responsible for logging all incoming and out-going calls in the communication log in AxisCare during their shift and documenting any unresolved issues for their relief to be able to
immediately begin working on upon arrival. The WSC’s will answer every call received in a
pleasant and professional manner and be responsible for making schedule changes, dispatching a replacement
caregiver to a client’s home, conducting a prospect intake and scheduling a home assessment
for the client care coordinator.
The main office phone is always to be used for conducting business during shift hours. The
main line is only to be transferred to the main voice mail box at 11:30 pm on Friday, Saturday,
and Sunday evenings. The Morning WSC is responsible for listening to all messages received
from 11:30pm

• 6:00am and addressing all issues that might have occurred during this time
  period.

This position requires establishing a positive office culture where caregivers want to work,
promoting office initiatives, and keeping good communication with caregivers. Additionally, the
WSC’s will be responsible for collaborating with the office management team to enhance
employee satisfaction and morale, client satisfaction and revenue growth.

Qualifications:

Knowledge of scheduling and on-call procedures (preferred)
Possess at least one year experience in healthcare or home care, working with the
elderly, disabled or individuals requiring supportive services (preferred)
Proficient in computer skills (Google Suite, Excel, Power Point, etc)
Knowledge of scheduling software (AxisCare or similar) or CRM preferred
Must possess leadership skills, human relations abilities, customer satisfaction skills,
and organizational skills
Well-honed time management skills
Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

Regular communication with caregivers
Prospect Intake calls
Regular communication with clients and their families
Schedules shifts and hours by matching caregiver qualifications and availability to
client’s needs
Watching a daily visit list closely to be sure all caregivers have arrived to their shifts and
that their assignments are completed accurately for our clients
Filling in shifts when there is a change or cancelled shift on a client or caregiver schedule and notification of such change to client/cargiver
Communicates new assignments and/or schedule changes to CGs and clients
Processes data necessary to initiate accurate payroll and billing processes
Participates in on-call rotation as assigned.
Participates in client care conferences as requested by immediate supervisor
Works with Client Care Coordinator and Hiring and Retention Manager to assist in
resolution of CG issues.
Ability to recognize trends and potential problems and proactively address issues before
they occur.
Weekend reporting of accountabilities
This job description is not intended to be all inclusive. The employee will be expected to perform
other reasonable duties as assigned.

LOCATION

Opelika, AL, USA
©TomTom

ABOUT SYNERGY HOMECARE OF OPELIKA, MONTGOMERY

Industry:

Healthcare

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