Resource Center Coordinator Position Available In Montgomery, Alabama

Resource Center Coordinator Warren Averett Executive Search & Recruiting – 4.4

Montgomery, AL Job Details Full-time Estimated:

$52.2K – $67.1K a year 16 hours ago Benefits Health insurance 401(k) Paid time off Parental leave Referral program Qualifications Customer service Mid-level Customer relationship management 2 years Communication skills Full Job Description The Resource Center Coordinator at Warren Averett Technology Group (WATG) is accountable for managing customer success by ensuring that service tickets are assigned, tracked, and completed. The role involves answering the helpdesk phones, routing tickets to technicians and consultants, and ensuring timely resolution of client assistance requests. The ideal candidate should have strong interpersonal skills to effectively interface with technical and non-technical members of WATG and with clients. This position reports directly to the Operations Manager Key Responsibilities Ability to work with clients to define problems, document them effectively, and schedule resources to remediate issues based on priority. Ability to track and assign multiple items with competing priorities to team members. Ability to create and follow processes to effectively route issues in real-time to multiple teams Maintain accurate documentation of client interactions and service tickets. Coordinate with technicians and consultants to ensure adherence to service level agreements (SLAs). Regularly assess client satisfaction to ensure service delivery is efficient. Assist the Project Managers in onboarding new clients, offboarding clients, and coordinating projects. Responding to Customer Service Tickets within the defined SLA Provide monthly KPI information related to the resource center to management. Manage ad-hoc administrative requests to ensure seamless operational efficiency. •

Qualifications Experience:

More than 2 years of relevant experience in customer service or client relationship management. Experience in routing service tickets and coordinating support activities.

Skills:

Strong written and verbal communication abilities. Must be a self-starter, highly organized, and detail oriented. Capability to effectively manage multiple tasks and priorities efficiently. Warren Averett is an equal opportunity employer. We hire, promote and make all other employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, citizenship, genetic information, military service, disability, age, or any other unlawful basis.

Job Type:

Full-time Pay:

$1.00 per hour

Benefits:

401(k) Health insurance Paid time off Parental leave Referral program

Schedule:

Monday to

Friday Work Location:

In person