Customer Experience Coordinator Position Available In Morgan, Alabama
Tallo's Job Summary: The Customer Experience Coordinator role at The Crack Guys - Affordable Foundation & Home Repair in Hartselle, AL involves managing high volume customer communications via calls, emails, and chats, aiming for quick resolutions and positive experiences. This full-time position offers $15.00 - $17.00 per hour with a focus on effective time management, excellent customer care, and meticulous data entry.
Job Description
Customer Experience Coordinator The Crack Guys – Affordable Foundation & Home Repair Hartselle, AL 35640 Answer and manage high volume incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Aim for customer resolution and return Effective time management skills Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Goal oriented and self starter Quick response turn around for customer issues, researching answers, all with a polite, empathic, and professional voice and manner Sharp multi-tasking skills Record, organize and file customer interactions and profile/account changes Detailed data entry into customer database (Sales Force Experience a plus!) Scheduling appointments and processing confirmations Punctual and reliable Positive attitude Team player Ability to adapt quickly to change Thrives in a fast past environment
Job Type:
Full-time Pay:
$15.00 – $17.00 per hour
Shift:
8 hour shift
Work Location:
In person
