Customer Relationship Manager Position Available In Benton, Arkansas

Customer Relationship Manager Job Employer Name:

Tanya Singh

SpiderID:

14004044

Location:

Pune, Indiana

Date Posted:

5/29/2025

Wage:

3.75 Lakhs

Category:

Retail/Counter/Merchandising

Job Code:

Number Of Openings:

5

Job Description:

Job Purpose
Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications
Graduation/ Post Graduation Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
• Implement production, productivity, quality, and customer service standards.
• Recommend product lines and ensure appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimization.
• Manage commercials and statutory compliance.
• Manage performance and foster teamwork among store staff.
• Identify and develop talent for critical positions.
• Address customer feedback to improve service and processes.
• Stay updated on competition and manage customer escalations.
• Drive local events and promotions as per marketing calendar.
• Promote a “Customer Obsessed Culture” to prioritize customer centricity. Key Performance Indicators

Business Management:

Gross Margin, SOH Segment & Brand mix

• Discount Management
• Brand share
• Finance
• Paper/card VM Implementation.
• Achieve Nos
• TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience
• VOC•Participation, score, SQA, complaints, Loyalty cards.

• People Management.
• Business Acumen
• profitability, Competition.
• Jio Business
• Activations, Recharges, CAF Rejections Job Requirements
  1. Functional Competencies
• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation 2. Behavioural Competencies
• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication

Teamwork and Collaboration Job Criteria:

Start Date:

Immediate

Position Type:

Full-Time Permanent

Years of Experience Required:

2

Education Required:

MBA

Overnight Travel:

Vacation Time:

Contact Information:

Contact Name:

Tanya Singh

Company Type:

Employer

Company:

Reliance Retail City:

Pune State:

Indiana Zip:

412115