CUSTOMER SERVICE COORDINATOR 1 2025 – 02840 Position Available In Washington, Arkansas
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Job Description
CUSTOMER SERVICE COORDINATOR 1 2025 – 02840 3.4 3.4
out of 5 stars Fayetteville, AR 72701 JOB The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other city employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Maintain an up-to-date and comprehensive understanding of the City’s Code of Ordinances that apply to the Division’s operations.
Have a thorough understanding of the billing process and communicate this information effectively to customers.
Effectively present information and respond to questions from internal and external customers and the general public, in person, over the telephone, and by email. Responses may require gathering utility benchmark or historical usage data and cost information; then providing the information in a user-friendly format such as a chart or spreadsheet.
Maintain a current knowledge of City divisions and the services they provide in order to respond to citizen inquiries. Process impact fees and set up new utility accounts. Review residential and commercial permit files to determine construction percentage of completion and workflow status for a property.
Use utility maps to respond to requests for location of properties, water meters, and utility lines.
Exhibit excellent customer service while assisting customers to set up new service, transfer service to new addresses, or disconnect service. This process includes researching bad debt accounts, setting sewer averages, setting payment options, and assuring that all processes are completed accurately and in a timely manner.
Exercise good judgment when utilizing the position’s authority and discretion to turn water service on and off.
Interview water customers who are subject to disconnect for non-payment either by telephone or in person and determine if they qualify for an extension and payment plan. Set up extensions and payment plans for qualifying customers. Process mail which includes using a 10-key by touch, assuring the checks match the utility bill coupon, and that all utility bill coupons are scannable. Process any mailing address change requests on the coupons.
Perform financial transactions which include receipting in monies from various sources, entering and processing cash, checks, and credit cards and balancing a cash drawer on a daily basis.
Adhere to the Federal Red Flag guidelines and maintain strict confidentiality of customer information. Research and resolve difficult customer problems and complaints. Work with bad debt collections, including performing skip tracing, obtaining forwarding addresses and contacting prior customers regarding collections.
Assist with training of new customer service coordinators.
Run, review, and interpret complex utility account reports to answer customer questions or respond to customer requests. Answer call center phone and forward to appropriate department.
Perform filing function in an accurate manner.
Other duties as assigned.
EXAMPLE OF DUTIES
Secondary duties as assigned.
