Customer Service Coordinator Position Available In Greater Bridgeport Planning Region, Connecticut

• Job DescriptionKey OperatorAt Property Protection Consulting we believe “

SECURITY IS PERSONAL

” and is best served by a local company who understands and is for all your needs. Since 2002 we have been Connecticut’s

FULL SERVICE

one stop shop for all your security systems protective services. Which include installation, service, MONITORING, inspections, and mobile apps. PPC provides all the technological features available in the market today without compromising the personal touch and service customers expect.

SummaryThis position plays a crucial role as a key team player in our companys services. Our customer care specialist is dedicated to enhancing our customers experience and committed to engaging with customers to provide valuable insights about our products and services.

The specialist will be expected to

• Address and resolve customer concerns, account inquiries and adhere to policy
• Resolve any issues they may encounter
• Manage invoicing and collections professionally
• Schedule and update technician and customer appointments
• Maintain product inventoryPerforms other duties as requestedKnowledge, Skills,and Abilities
• Attention to detail
• Ability to handle high inbound call volume and outbound call volume
• Self-motivated, with high energy and an engaging level of enthusiasm
• Excellent customer service skills and a strong record of contributing to a team environment
• Excellent speaking and active listening skills
• Comfortable selling by phone
• Ability to learn products
• Telephone skills
• Ability to clearly and effectively communicate verbally and in writing in English
• Ability to manage time effectively and efficiently
• Ability to multi-task
• Regular and reliable attendanceMinimum Qualifications
• 2 Year Customer Service experience
• High School Diploma or Equivalent
• Intermediate PC skills including Microsoft Office Excel, Word and Outlook
• Possess a valid driver’s license
• Eligible to work in the U.S. without sponsorshipPhysical Demands
• Ability to operate computer, phone and other office equipment as needed
• Ability to work effectively using a personal computer for long periods of time
• Ability to sit/stand at workstation for extended periods of time
• Ability to read, write, speak, hear, see, think, communicate, learn and work
• Ability to perform the essential functions of the position with or without reasonable accommodation

Job Type:

Full-timeJob Type:

Full-timePay:

$16.35

• $22.

00 per hour plus commission opportunities.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401kSchedule
• 8 hour shiftEduc