Customer Relations Manager Position Available In South Central Connecticut Planning Region, Connecticut
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Job Description
Customer Relations Manager Westaff Hamden, CT Job Details Full-time $20 – $25 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Life insurance Qualifications Interpersonal skills Customer service Mid-level Communications Empathy Business Leadership Time management Full Job Description Westaff is seeking a Customer Relations Manager for Processing Equipment Manufacturer based in Hamden, CT!
Hours:
8:30am-5:00pm,
M-F Pay:
$20-25/hr (based on experience)
Essential Job Duties:
Oversee a team of customer relations representatives including hiring, training and goal setting. Directly respond to client inquiries, resolve problems, and ensure customer satisfaction. Create or improve standards and procedures for the department. Manage the budget and oversee day-to-day operations. Conduct individual coaching sessions and group trainings on topics related to performance and development. Analyze data, track progress, and report on department performance. Work with sales managers to increase customer retention. Work throughout the organization to improve customer satisfaction.
Essential Job Requirements:
Ability to communicate clearly and effectively Is empathetic and compassionate. Has a customer centric attitude. Skilled in time management and prioritization Must be able to lift 10 lbs. unaided Must be able to sit for long periods of time Must be able to type, bend and reach Must be able to handle varying levels of stress while working in a fast past environment. Routinely use standard office equipment such as computers, phones, copies, printers, etc. Must contribute to a positive working environment; must be a team player.
Minimum Qualifications:
Possess experience in customer service and leading a team. A degree in business, communication, or marketing Passionate about developing and leading teams. Some travel domestically up to 5% Apply today to be considered for this role!
Job Type:
Full-time Pay:
$20.00 – $25.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Tuition reimbursement
Schedule:
8 hour shift Day shift Monday to Friday Ability to
Commute:
Hamden, CT 06514 (Preferred) Ability to
Relocate:
Hamden, CT 06514: Relocate before starting work (Preferred)
Work Location:
In person
