Customer Service Manager (Manufacturing) Position Available In South Central Connecticut Planning Region, Connecticut

Job Description:

Join a leading manufacturer of custom equipment for thepharmaceutical and wastewater industries This Jobot Job is hostedby: Dan Asher Are you a fit? Easy Apply now by clicking the “ApplyNow” button and sending us your resume.

Salary:

$90,000 – $120,000per year A bit about us: Our client is an industry recognizedleader in the the custom design & manufacturing of fluid handlingequipment. Every project is different, and the work is fast-paced,dynamic, and exciting. Due to company growth, we are looking for afull-time Customer Service Manager with experience in manufacturingto join the team in Hamden, CT. Why join us? Job Stability(currently thriving in uncertain times, and also historicallythrough any economic downturns over the past 30 years) Projectsbooked through 2025 already Profit sharing 401k with employer match15 days PTO Annual reviews for raises (exceptional performance at 6months) Medical, dental, vision insurance Job Details Target Salaryrange is $90k-$120k base plus full benefits The Customer ServiceManager will foster a team focused environment that promotesconstant improvement, collaboration, and open communication.

JobDuties:

Oversee a team of CSRs including hiring, training and goalsetting. Directly respond to client inquiries, resolve problems,and ensure customer satisfaction. Create or improve standards andprocedures for the department. Manage the budget and overseeday-to-day operations. Conduct individual coaching sessions andgroup trainings on topics related to performance and development.

Analyze data, track progress, and report on department performance.

Work with sales managers to increase customer retention. Workthroughout the organization to improve customer satisfaction.

Skills Needed:

Ability to evaluate information, identify patternsand make informed decisions. Communicates clearly and effectively.

Is empathetic and compassionate. Has a customer centric attitude.

Time management and prioritization.

Qualifications:

A background incustomer service and leading a team in a comparable role(manufacturing or engineering company) A degree in business,communication, or marketing (4 year preferred, but 2 yearacceptable) Passionate about developing and leading teams. Traveldomestically up to 5% Interested in hearing more? Easy Apply now byclicking the “Apply Now” button. Jobot is an Equal OpportunityEmployer. We provide an inclusive work environment that celebratesdiversity and all qualified candidates receive consideration foremployment without regard to race, color, religion, age, sex,national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or anyother characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with yourauthorization. Jobot will consider qualified candidates withcriminal histories in a manner consistent with any applicablefederal, state, or local law regarding criminal backgrounds,including but not limited to the Los Angeles Fair Chance Initiativefor Hiring and the San Francisco Fair Chance Ordinance.