Customer Experience Manager Position Available In Western Connecticut Planning Region, Connecticut

Customer Experience Manager Darien Sport Shop – 3.4 Darien, CT Job Details Full-time $71,492 – $77,595 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Inventory control Sales Managing teams in a customer support role Customer service 5 years Basic math Largest number of clients managed simultaneously in a customer support role (More than 10 clients) Mid-level Largest customer support team managed (More than 20 team members) Managing clients in a customer support role Numeracy Sales experience (1-2 years) Supervising experience POS Training & development Cash handling Leadership Cash handling experience (6-10 years) Full Job Description Overview We are seeking a dedicated and dynamic Customer Experience Manager to join our team. This role is pivotal in ensuring that our customers receive exceptional service and support throughout their shopping experience. The ideal candidate will possess strong leadership skills, a passion for customer satisfaction, and the ability to manage a diverse team effectively. As the Customer Experience Manager, you will be responsible for fostering a positive environment that enhances customer loyalty and drives sales.

Key Responsibilities Customer Service Leadership:

Set the standard for customer service excellence. Coach and support team members to consistently deliver a warm, helpful, and engaging customer experience.

Team Training & Development:

Train staff on customer service best practices, conflict resolution, and upselling techniques. Monitor and provide ongoing feedback to ensure continuous improvement.

Customer Issue Resolution:

Handle customer complaints and escalations with professionalism and empathy. Ensure timely and satisfactory resolution in line with company policies.

Customer Engagement:

Develop and implement in-store initiatives to engage customers, such as loyalty programs, events, or feedback collection drives.

Visual Merchandising Support:

Collaborate with store managers to ensure that product displays and in-store signage contribute positively to the customer journey.

Cross-Department Collaboration:

Work closely with marketing, merchandising, and operations teams to align store promotions and customer experience goals. Qualifications 5+ years of experience in a customer-facing retail role, with at least 3 years in a supervisory or leadership role. Strong leadership and interpersonal skills with a passion for delivering excellent customer service. Proven problem-solving abilities and the ability to stay calm under pressure. Comfortable working in a fast-paced, dynamic retail environment. Familiarity with POS systems, customer feedback tools and CRM, and retail sales KPI’s Join us in creating an outstanding shopping experience for our customers while leading a passionate team dedicated to excellence!

Job Type:

Full-time Pay:

$71,492.00 – $77,595.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person