Office Manager/Customer Service Position Available In Alachua, Florida
Tallo's Job Summary: Join our team at Hogle and Son Heating and Air in Gainesville, FL as an Office Manager/Customer Service Representative. This full-time position offers $18.00 - $21.00 per hour, Monday to Friday schedule with no weekends. The ideal candidate will have 2-3 years of office experience, proficient in office management, customer service, and effective communication skills.
Job Description
Office Manager/Customer Service Hogle and Son Heating and Air Gainesville, FL 32606 Hogle and Son Heating and Air is a small family owned business located in Gainesville and serving surrounding areas. The Office Manager will be responsible for being the first point of contact with customers, scheduling appointments, handling invoices and payments, and effectively communicating with customers, suppliers, and Bulding Departments, and maintaining records of all transactions with customers. This is a full-time position and candidate should have at least 2-3 years of office experience. Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and facilitating communication between departments. If you have a passion for helping others and possess strong organizational skills, we would love to hear from you. Duties Respond promptly to customer inquiries via phone, email, and text messaging. Schedule appointments for technicians and installers. Collect payment on open invoices. Assist in Social Media content creation. Develop training materials and conduct training sessions for new team members. Oversee schedule management to ensure efficient use of resources. Collaborate with vendors to maintain quality service and product availability. Support team management by fostering a positive work environment and promoting teamwork. Maintain accurate records of customer interactions and transactions. Skills Proficiency in office management and familiarity with phone systems. Excellent team management skills to encourage collaboration among staff. Knowledge of human resources processes is a plus. Effective schedule management skills to optimize workflow and productivity. Join us as we strive to provide outstanding customer experiences while fostering a supportive work environment!
Job Type:
Full-time Pay:
$18.00 – $21.00 per hour
Schedule:
Monday to Friday No weekends
Work Location:
In person
