Social Media Manager/Customer Service Representative – Part-time Position Available In Alachua, Florida

Social Media Manager/Customer Service Representative – Part-time Hogle and Son Heating and Air Gainesville, FL Job Details Part-time $16 – $19 an hour 1 day ago Qualifications Social listening Social media marketing Customer service Digital marketing Public relations Communication skills Entry level Full Job Description Job Summary Hogle and Son Heating and Air is a small family owned local business serving the Gainesville area for over 40 years. We are seeking a dedicated and enthusiastic Social Media Manager/Customer Service Representative to join our dynamic team. In this role, you will be responsible for creating engaging content for social media sites. You will also be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include creating engaging content for posting on social media sites, addressing customer inquiries, resolve issues, and ensure a positive experience with our brand. The ideal candidate will possess strong creativity and communication skills and a passion for helping others. Duties Create engaging social media content Utilize social media marketing strategies to engage with customers and promote brand awareness. Assist in content creation for marketing materials, including photography and digital marketing efforts. Monitor social listening channels to gather insights on customer feedback and trends. Respond promptly to customer inquiries via phone, email, and social media platforms. Provide accurate information regarding products and services to assist customers effectively. Resolve customer complaints and issues with empathy and professionalism. Maintain detailed records of customer interactions and transactions in our database. Experience Previous experience in customer service or a related field is preferred. Familiarity with digital marketing concepts, including social media marketing and content creation. Strong public relations skills to effectively communicate with diverse audiences. Experience in advertising or promotional activities is beneficial. Join us as we strive to provide outstanding service while fostering a supportive work environment that encourages personal growth and professional development. We look forward to welcoming you to our team! This is a part-time position with 15-20 hours per week.

Job Type:

Part-time Pay:

$16.00 – $19.00 per hour Expected hours: 15 – 20 per week

Schedule:

Monday to Friday No weekends Ability to

Commute:

Gainesville, FL 32606 (Required) Ability to

Relocate:

Gainesville, FL 32606: Relocate before starting work (Required)

Work Location:

Hybrid remote in Gainesville, FL 32606