Service Supervisor – EPG Position Available In Bay, Florida
Tallo's Job Summary: The Service Supervisor - EPG is responsible for leading a team of 5-15 technicians, ensuring customer needs are met at the highest level. Responsibilities include handling calls, producing quotes, dispatching technicians, and training less experienced staff. The role involves monitoring technician performance, improving efficiency, and maintaining customer satisfaction. The position requires coaching employees, planning jobs, handling customer concerns, and maintaining proper communication with customers.
Job Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with company personnel Assign jobs to shop technicians and dispatch field service technicians
