Service Supervisor – EPG Position Available In Bay, Florida
Tallo's Job Summary: The Service Supervisor - EPG is responsible for leading a team of 5-15 technicians to ensure top-notch customer service. Duties include dispatching technicians, handling customer inquiries, and monitoring technician performance. Ideal candidates have experience as a Service Technician and proficiency in Microsoft Office. This full-time position in Panama City, FL offers competitive pay and benefits.
Job Description
Service Supervisor – EPG
Job Category:
Management
Requisition Number:
SUPER005499
ing Details
ed: April 22, 2025
Full-Time
Locations
Showing 1 location
Panama City, FL 32404, USA
Job Details
Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Qualifications
Skills
Preferred
Written Communication
Expert
Time Management
Expert
Collaboration
Expert
Financial
Expert
Organizational
Expert
Microsoft Office
Expert
Troubleshooting
Expert
Problem Solving
Expert
Conflict Resolution
Expert
Listening
Expert
Education
Preferred
High School or Equivalent or better in General Studies.
Experience
Required
Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
