Account Set-up Coordinator Position Available In Brevard, Florida

Account Set-up Coordinator National Drug Screening

• 3.

6 Melbourne, FL Job Details Full-time $16 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word CRM software Microsoft Excel Microsoft Outlook Phone communication Freshworks Microsoft Office Administrative experience High school diploma or GED Attention to detail Dropbox Data entry Organizational skills Computer skills Customer support 1 year Training Client email correspondence Order entry Communication skills Entry level Full Job Description www.

NationalDrugScreening.com

NDS Culture:

https://youtu.be/kKkGpYKo9hs National Drug Screening conducts background checks and drug testing. National Drug Screening, Inc. is a drug free workplace.

Wage:

$16.00 per hour

NATIONAL DRUG SCREENING PROVIDES IN-DEPTH TRAINING FOR THIS POSITION

This is an In-Office position.

Summary:

The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the NDS/Client relationship. Data entry in multiple software programs is a large portion of this position so being computer savvy is extremely important. This person must be enthusiastic about serving clients and be able to multi-task and have attention to detail.

Essential Functions:

Duties include but not limited to:

• Data Entry
• Accurately set up customers in multiple programs.
• Handling and responding to customer emails in an efficient and accurate manner.
• Order supplies for customers.
• Ability to orders tests through our web based portal.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintain knowledge of the Department of Transportation regulations as their pertain to Drug & Alcohol Testing.
• Maintain and protect the confidentiality of all NDS and client information.
• Preparing and putting together policy binders and shipping.

Interacts with customers via telephone and email to provide support and information on products, account information or service. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Competencies:

• Ability to accurately and efficiently complete data entry.
• Customer/Client Focus.
• Excellent communication skills including active listening.
• Ability to learn and retain information such as standard operation procedures, products, services, and regulations.
• Must have the ability to adapt quickly to computer software programs.
• Results driven.
• Ability to work independently and solve problems.
• Ability to multi-task, prioritize, and manage time effectively in an office environment.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office
• Word, Excel, Outlook.
• Typing must be able to type accurately at least 50 wpm.
• Ability to retain information.
• Experience working with Customer Relationship Management software (CRM) preferred.
• Experience working with Cloud Based programs such as Dropbox a plus.
• Ethical Conduct.
• Team player
• work effectively with others.

Supervisory Responsibility:

• This position has no supervisory responsibilities

Education/Experience:

• Minimum 2 years college (Preferred) Business Administration or relevant field
• Two to four years of experience in an administrative role.

Working Conditions / Environment /

Special Requirements:

• Casual, drama free work environment.
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires sitting for long periods of time, standing, walking, bending, kneeling, stooping and crouching and at times may require climbing. It may be necessary for the employee to occasionally lift and/or move up to 20 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties :

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Expected Hours of Work:

Full Time :

Monday, Wednesday, Thursday, Friday

• 9am-6pm
• Tuesday 8:00am
• 6pm

FLEX DAY

: After 90 Days probationary period we offer a flex-day off chosen by the company. This is based on hours worked.

NO CALLS PLEASE

National Drug Screening conducts background checks and drug testing. National Drug Screening, Inc. is a drug free workplace.

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Application Question(s): Are you available to work Monday Wednesday Thursday and Friday 9:00am to 6pm ET and Tuesday 8am to 6pm ET?

Education:

High school or equivalent (Required)

Experience:

Customer Support:

1 year (Required) Order entry: 1 year (Preferred) Ability to

Commute:

Melbourne, FL 32901 (Preferred)

Work Location:

In person