Client Success Manager Position Available In Brevard, Florida

Client Success Manager The AD Leaf Marketing Firm

LLC. – 4.2

Melbourne, FL Job Details Full-time $17 – $19 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Flexible schedule Qualifications Management Marketing Customer service Research Mid-level Managing clients in a customer support role Attention to detail Conflict management Organizational skills Relationship management Business Leadership Communication skills Marketing Time management Client interaction via phone calls Full Job Description The primary role of the Client Success Manager is to assist our Operations and Growth divisions with clerical & administrative tasks throughout the company, acting as a partner within our internal departments, including project management, design, and communication support amongst our team.

Responsibilities & Success Markers Compliance Checks:

Review client work (deliverables such as ads, email campaigns, website development, etc.) to ensure adherence to contract terms and scope of work and maintain accountability.

Web Project Management:

The Client Success Manager supports operations by overseeing web development projects from conception to completion, ensuring they are delivered on time, within budget, and to the organization’s standards of work product excellence. This role will coordinate between clients and developers to ensure budgets, business goals, and client expectations are met.

Culture Evangelist:

This role champions company culture by promoting practices that enhance both team collaboration and client satisfaction. It supports the Executive and Leadership teams in executing new processes for team and client success.

Client Reporting:

Produce and present comprehensive reports for the Executive team, highlighting key performance metrics across various departments to support strategic planning and decision-making for continued operational success.

Client Billing & Invoice Follow-Up:

Support timely follow-up on overdue invoices, defaulted accounts, and updates to contractual payments and invoices. Collaborate with the Billing and Operations teams to maintain financial health across active accounts.

ERP Resource Management:

Review team and project communication to ensure no important messages, notifications, or grey areas are overlooked. This role will regularly review discussions, follow up on open action items, and identify potential issues (if unaddressed.)

Client Recovery:

Re-engage and rebuild relationships with clients who have lapsed or expressed extreme dissatisfaction. This role will partner with Operations leaders to identify the root cause of client concerns, develop tailored solutions, and address the issue(s). If there is a client that is starting to get combative or difficult – discussing contracts and legal action – this should be passed along to the personnel in Special Projects & Support. The Client Success Manager can elect to recover the account once, but after that, it should be handed off.

Client Engagement & Success Programs:

Manage and support initiatives that engage and build lasting client relationships. Through routine audits and follow-up, this role may also identify opportunities to develop new programs to nurture relationships, driving operational success.

Inter-Office Communication:

Managing internal messaging platforms and coordinating cross-departmental projects to ensure information flows efficiently across all levels of the company.

Some success markers include:

Implementation of Client Feedback:

Tracking how often client suggestions and questions lead to tangible changes (or not)

Procedural Compliance & Strategic Work:

Monitor the rate of staff following established procedures correctly.

Client Satisfaction:

Measure improvements in client satisfaction and retention through surveys, tracking sheets, and the effectiveness of engagement programs. If there is a client that is starting to get combative or difficult – discussing contracts and legal action – this should be passed along to the personnel in Special Projects & Support. The Client Success Ambassador can elect to recover the account once, but after that, it should be handed off.

Client and ERP Management:

Successfully auditing 20-30 projects daily for missed recaps/messages, grey areas, overdue to-dos, TAL compliance, etc.

Client Engagement:

Tracking and analyzing metrics related to client interaction across various initiatives – including but not limited to communication, feedback, participation, etc.

Demonstrated Client Relationship Growth:

Qualitative measures include testimonials and reviews, positive feedback, and trust-based relationships. Requirements & Qualifications A degree in business, marketing, branding, communication, or a related field Proven experience in customer service and relationship management Background in marketing is a plus Skills to assess client needs and drive satisfaction Excellent time-management, organization, and project-management skills Leadership experience is a plus Creative problem-solving and research skills Strong written and verbal communication skills to engage with clients and the team Attention to detail and follow-through Customer service skills including communication and conflict-resolution skills

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour Expected hours: 30 – 40 per week

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Parental leave

Schedule:

8 hour shift Day shift Monday to Friday No nights No weekends

Work Location:

In person