Customer Service Manager CSM Position Available In Brevard, Florida

Customer Service Manager CSM
Job Locations

US-FL-MELBOURNE

Requisition

ID 2025-168975

Line of Business:

All Ways Caring HomeCare Pay Min USD $18.00/Hr. Pay Max USD $20.00/Hr.
Our Company
All Ways Caring HomeCare Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.