BICYCLE Service Manager (FORT LAUDERDALE) Position Available In Broward, Florida

BICYCLE Service Manager (FORT

LAUDERDALE

) Trek Bicycle Stores | Florida – 3.2 Fort Lauderdale, FL Job Details Full-time $45,000 a year 15 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Benefits administration Management Customer service Computer literacy Mid-level High school diploma or GED Computer skills 1 year Communication skills Time management Full Job Description Summary Join the Trek Bicycle Stores of Florida Team as a Service Manager! Your primary responsibility is to oversee the efficient operation of our Service Department. Your role involves managing workflow, scheduling repairs, writing service, performing technician tasks, and maintaining inventory to meet customer demand and maximize efficiency. Ultimately, your goal is to ensure that every customer receives exceptional service and leaves satisfied with their cycling experience. In all matters, we live by our Values. Duties As Service Manager, you?ll be the operations lead for your store?s Service Department?and you?ll be the one who?s ultimately accountable for all decisions relating to workflow, and KPIs to ensure every customer has the best experience. You?ll be a primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek?s signature hospitality. That means you?ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You?ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write the majority of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You?ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop?s needs so both the service and sales teams are set up for success. Why Join Trek Bikes Florida? At Trek Bikes Florida, we foster an inclusive, welcoming environment. We?re proud to be an equal opportunity employer, embracing diversity and inclusion. We don?t discriminate based on race, national origin, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. Here, everyone belongs. Requirements Align 100% with our Values Organizational & time management skills Strong communication & customer service skills Problem solving & decision-making skills Computer literate Flexibility with schedule Retail experience Be a learner Prior management experience Benefits We Care About Your Well-being We care as much about your health and happiness as we do about our customers. That?s why we offer a supportive work environment and a premium benefits package to help you thrive. As a full-time or part-time employee (working at least 30 hours per week), you?

ll enjoy:

Medical, dental, and vision insurance 401(k) with company match (after 1 year of employment) Generous paid time off (PTO) Employee discounts on the best bikes and gear! Apply today and help us lead the way in transforming lives through cycling! About Us We are Locally Owned and Family Operated since 2006 With 16 locations in Southeast and Southwest Florida, our exceptional team of cycling enthusiasts is here to serve all of your cycling needs. Whether you?re new to the sport or a lifelong cyclist, we?re here for you! Since 2006, we’ve provided South Florida’s cyclists warm, trustworthy service at our family-owned shops. From our first Trek concept store in Estero to our many locations today, our mission has remained the same: To transform lives, one bike at a time?and promote health, joy, and community while we’re at it. Our mission has helped us rank as one of America?s Best Bike Shops eight years running and become a top 10 Trek dealer in North America. Join us as we transform lives one bike at a time. We can’t wait to see where we go together.