Customer Service Supervisor Position Available In Broward, Florida

Customer Service Supervisor 3.8 3.8 out of 5 stars Miramar, FL 33025 Job Summary We are seeking a dedicated and experienced Customer Service Supervisor for a company located in Miramar, FL. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves supervising daily operations, ensuring customer satisfaction, and fostering a positive team environment. The Customer Service Supervisor will also be responsible for analyzing performance metrics and implementing strategies to improve service quality. Responsibilities Supervise and manage the customer service team, providing guidance and support to ensure high performance. Communicate effectively with team members and customers to resolve issues and enhance service delivery. Analyze customer feedback and performance metrics to identify areas for improvement. Negotiate solutions to customer concerns while maintaining company policies. Train and develop staff in customer service best practices, sales techniques, and effective communication. Foster a collaborative environment that encourages teamwork and continuous improvement. Ensure compliance with company standards and procedures in all customer interactions. Handle escalated customer inquiries or complaints with professionalism and efficiency. Requirements Proven experience in a supervisory role within a customer service environment. Strong leadership skills with the ability to motivate and manage a diverse team. Excellent communication skills in English; multilingual abilities are a plus. Ability to analyze data and make informed decisions based on performance metrics. Proficiency in sales techniques and customer relationship management. Strong negotiation skills with a focus on achieving positive outcomes for both customers and the company. A commitment to providing outstanding customer service while maintaining professionalism at all times. Flexibility to adapt to changing priorities in a fast-paced environment. Join our team as a Customer Service Supervisor, where you can make a significant impact on our customers’ experiences while leading a dynamic team!

Job Type:

Full-time Pay:

$20.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person