Retention Specialist Position Available In Broward, Florida
Tallo's Job Summary: ZeroBounce is seeking a Retention Specialist to join their Sales Operations team. The role involves reducing customer churn, enhancing loyalty, and fostering long-term partnerships. Responsibilities include monitoring usage patterns, conducting feedback loops, training clients on advanced features, and leading contract renewal discussions. The ideal candidate should have 1-4 years of experience in customer success or SaaS account management, proficiency in CRM tools and email marketing platforms, strong communication skills, and a track record of reducing churn in the email/SaaS industries. The job offers a salary starting at $50,000 a year and the opportunity to work remotely.
Job Description
Retention Specialist Hertza LLC Fort Lauderdale, FL Job Details Full-time From $50,000 a year 22 hours ago Qualifications CRM software Customer retention Sales Salesforce Mid-level MailChimp APIs SaaS Under 1 year
Full Job Description Locations:
Remote Florida, East Coast Company Overview ZeroBounce is looking for a Retention Specialist to join our Sales Operations team. Your work will help make ZeroBounce and its Customers happier by engaging with customers who might, or are lapsing, or are having billing issues. You will be using the phone and email to contact customers who are having issues paying on our platform, whether through new transactions or recurring. Your goal is to make sure that Customers are happy and reduce ZeroBounce churn. You should have a great personality and sales skills. Understand the capabilities and how to use systems to scale your role. Job Purpose Reduce customer churn and increase loyalty by proactively addressing client needs, leveraging ZeroBounce’s suite of validation tools, and fostering long-term partnerships.
Key Responsibilities Customer Retention Strategy At-Risk Identification:
Monitor client usage patterns (e.g., reduced API calls, inactive accounts) to flag churn risks.
Feedback Loops:
Conduct quarterly check-ins to gather insights on client pain points (e.g., spam trap detection challenges).
Tool Adoption:
Train clients on advanced features like email scoring or blacklist monitoring to maximize value.
Client Engagement Renewal Management:
Lead contract renewal discussions, emphasizing ROI from reduced bounce rates (e.g., “Your campaigns achieved 99% deliverability last quarter”).
Upsell Collaboration:
Partner with sales to promote add-ons like email finder or inbox placement testing.
Loyalty Programs:
Design incentive campaigns (e.g., “Validate 100K emails, get 10K free”) to boost retention.
Data-Driven Optimization Churn Analysis:
Report on top churn reasons (e.g., pricing, feature gaps) using ZeroBounce’s internal analytics.
Case Studies:
Document success stories (e.g., “Client X reduced bounces by 70% in 3 months”) for marketing collateral.
Cross-Functional Collaboration Product Feedback:
Relay client requests (e.g., enhanced GDPR tools) to the development team.
Support Escalation:
Resolve high-priority issues like API errors or billing disputes. Requirements Essential 1-4 years in customer success, retention, or SaaS account management.
Technical Proficiency:
Experience with CRM tools (e.g., Salesforce), email marketing platforms (e.g., Mailchimp), and analytics dashboards.
Communication:
Ability to explain deliverability metrics (e.g., spam trap ratios) to non-technical clients.
Problem-Solving:
Track record of reducing churn in email/SaaS industries.
Preferred Email Marketing Knowledge:
Understanding of bounce types (hard/soft), suppression lists, and
CAN-SPAM
compliance.
Certifications:
Courses in customer success (e.g., SuccessHacker) or email deliverability (e.g., HubSpot).
Performance Metrics Churn Rate:
Reduce quarterly churn by 15-20% YoY.
Renewal Rate:
Maintain 90%+ contract renewal rate.
Upsell Revenue:
Generate $50K+/year in add-on sales. Why Join ZeroBounce?
Impact:
Directly contribute to the success of 400K+ global brands.
Growth:
Access to cutting-edge email validation AI and deliverability tools.
Culture:
Remote-first team with a focus on work-life balance.
