Service Manager – Luxury Yachts Position Available In Broward, Florida

Service Manager – Luxury Yachts RSC Solutions – 4.4

Fort Lauderdale, FL Job Details Full-time Estimated:

$78.9K – $102K a year 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Mid-level Driver’s License Full Job Description RSC is looking for a Service Manager for a luxury yacht company in Ft. Lauderdale. Pay is negotiable based on experience. Must have experience with electronics, navigation systems, and repairing composite materials such as fiberglass, aluminum, etc. If interested, please apply and we will reach out ASAP. Roles and Responsibilities

• Oversee the daily operations of the service department, ensuring efficient and effective workflow.
• Develop and implement service department policies, procedures, and quality standards.
• Coordinate with clients to understand their service needs and ensure those are met with the highest level of satisfaction.
• Manage and mentor a team of service technicians, providing training and support as needed.
• Maintain inventory and ensure the availability of spare parts and tools necessary for service operations.
• Develop and monitor the service department budget, ensuring financial objectives are met.
• Work closely with other departments to improve overall service delivery and customer experience.
• Stay updated on industry trends and implement best practices within the service department.
• Process received requests for work orders, purchase orders, and changes or cancellations directly from customers. Respond immediately to customer inquiries/information needs and provide positive, courteous service to customers.
• Prepare quotations for service work and other repairs and reviews with the Service Manager prior to submission to customer.
• Maintaining job database information and ensure that service reports, documents and certificates are uploaded in our Service Field management Software
• Responsible for ensuring that all projects are invoiced and closed and create billing summaries.
• Process expense reports and track any expenses from the service department operation
• Maintain service engineers work schedules/calendar.
• Customer Satisfaction follow up.
• Work in accordance with our Engineers and Project Managers on technical issues
• Works flexible hours if requested.
• Work well with our equipment’s and systems services representatives
• Assist sales during Boat Shows or other activities
• All tasks shall be carried out in conformity with the company strategies and goals as described.
• Must be familiar with work estimation, invoicing, order taking.
• Other duties as assigned.

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Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

10 hour shift 8 hour shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person