Client Service Manager II Position Available In Collier, Florida

Client Service Manager II
Naples, Florida
Client Service/Account Management
38606
$52,500 – $87,500
Fully Remote Worker
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you’ll make an impact
The Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. This role reports directly into either the Client Service Director or the Client Service Supervisor. The Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

Client Service Manager II’s Primary Areas of Focus:

Delivers high quality client service consistent with AJG operational standards and practices
Supports the business priorities of Branch Managers, Production team members and the Client Service function
Consistently achieves or exceeds operational productivity and performance metrics

Main Accountabilities:

Successfully and profitably manages an assigned group of client accounts
Builds relationships with existing clients by providing exceptional ongoing customer care
In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality and timely manner
Secures existing business and drives the sale of additional services and lines of coverage
Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
Resolves issues quickly in a manner that’s appropriate for both the client and the Branch
Establishes effective relationships with markets, knowing which markets to use for certain risks, etc.
Manages to defined service timelines and processes
Leverages systems, services and resources to execute work as effectively and efficiently as possible
Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available
Leads appropriate resources to address the client’s risk management needs
Escalates issues to Client Service Director or Client Service Supervisor as appropriate
Coaches Client Service Associates through continuous learning, honest feedback, and strong talent development
Executes on best practices, processes, leveraging existing systems and shared services
Conducts periodic audits to ensure compliance to standards and service levels; Consistently adheres to service timelines and professional standards
Communicates with carriers
Supports other Branches and/or Regions as needed
Maintains complete and accurate client and policy data and documents within the Gallagher systems
Manages a book of business focused on retention and driving the sale of additional services and lines of coverage

Critical Competencies:

Comfortably engages others in a consultative discussion
Keen understanding of professional and industry standards/practices
Role model for high performance and Gallagher’s shared values
Consistently delivers high quality work on a timely basis
Builds collaborative and mutually meaningful relationships with internal and external clients
Comfortable analyzing and using data to make decisions
Effectively balances a strong client focus with maximizing operational efficiency
Quickly determines critical issues, detail oriented
Solves problems quickly and focus solutions on the root cause
Learns new systems, processes and skills quickly
Works effectively as a team
Works in a self-directed manner
Focused on best practices for operations processes and procedures
Effectively manages/balances multiple and sometimes competing priorities
Facilitates and/or leads group meetings with internal and external clients
Solid financial acumen
About You

Required:

Bachelor’s degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer’s License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred:

Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Bilingual-Spanish

Behaviors:

Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.