Service Manager (Home Restoration) Position Available In Collier, Florida

Service Manager (Home Restoration) 4.4 4.4 out of 5 stars Naples, FL 34114 This position is primarily responsible for overseeing and managing the Repair and Service Department. The responsibilities of this department include but are not limited to the completion of all Internal Work Orders (IWO’s), Retail Repair Work Orders (RWO’s), Roof Maintenance Plan annual inspections and Service, small installation and other repairs not specified for new and existing clients. This position provides management, guidance, training and support for all members of this department and at times may require field and installation work and support of the Production Department. As the Repair and Service Manager you will also contribute to generating and driving new business into the department. You will support members of the Repair and Service Team, the Sales and Production Departments and the company on a whole by executing the following duties. Duties Manage day-to-day operations of the service department, ensuring efficient workflow and high-quality service delivery. Demonstrate a proficiency and knowledge of all roofing systems both steep and low slope to include Asphalt Shingles, Tile, Stone Coated Steels, TPO, EPDM, PVC, Rolled Roofing, SBS etc. Provide Adequate Training and Oversight to team members so that they can complete repairs/installs competently and without supervision Oversee customer interactions, addressing concerns and ensuring a positive experience throughout the service process. Collaborate with sales teams to promote service offerings and enhance customer engagement. Ensure compliance with safety regulations and company policies within the service/install area. Analyze performance metrics to identify areas for improvement and implement effective solutions. Skills Minimum 3 years service/repair/roofing experience Ability to create and maintain schedules / Work orders Excellent communication and adaptability skills Excellent customer service skills with the ability to communicate effectively with clients and team members. Strong leadership abilities to manage a diverse team of installers while fostering a collaborative work environment. Ability to troubleshoot issues quickly and efficiently while maintaining a focus on quality service.

Job Type:

Full-time Pay:

$65,000.00 – $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Weekends as needed

Work Location:

In person