Aquatics Associate Service Manager Position Available In Duval, Florida

Aquatics Associate Service Manager Bland Landscaping Company – 3.4

Jacksonville, FL Job Details Estimated:

$46.5K – $59.6K a year 1 hour ago Qualifications Water resource management Management Mid-level High school diploma or GED Driver’s License Water resources Associate’s degree Landscaping Hand tools Under 1 year Full Job Description The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Management’s (FLPM) sales process. They will strive to uphold FLPM’s Core Values and Vision and be willing to learn. Key Responsibilities RESULTS Manage service accounts with limited supervision. Service visit reports will no longer require Service Manager approval before being sent to the customer. Communicate compliance issues to the client within 2 business days of the service visit. Utilize CRM software to communicate compliance repairs to the CRS team within two business days. Ensure compliance requirements are met two months before the Certified Annual Inspection due date. Schedule Certified Annual Inspection for all regulated clients one month before the due date. Receive an 80% or higher average on audits. Communicate effectively with customers, supervisors, and other FLPM employees at all times. Supervise and provide oversight for technicians and communicate with the Service Manager. Supervise Technicians as a crew leader. Supervise and ensure the Technicians understand the scope of work and meet objectives as directed. Communicate effectively with the Service Manager and Technicians. Be knowledgeable about the products we sell, including but not limited to fountains, aeration, fish, etc. Assist the Service Manager with bi-annual Technician performance reviews. Monitor Technicians for accurate time tracking. Ensure proper safety equipment and precautions are implemented. Participate and assist in training opportunities. Identify and assist in providing needed crew training. Obtain proper certifications and training. Attend at least one professional training annually. Develop skills in assessments, estimating, installation and repairs. Become knowledgeable with FLPMs process for performing assessments and estimates. Assist the Service Manager in on-site assessment at least once a month Utilize CRM software to generate estimates for approval by the Service Manager. Learn to plan and execute the installation of fish structures, fountains, aeration, and plantings. Be proficient in FLPM policies and company software platforms. Follow policies and procedures written in the employee handbook, at all times. Abide by FLPM safety policies and participate in scheduled safety meetings. Use the time app daily and clock into jobs consistently and correctly. Use required company software and apps effectively as needed and on time. Provide two pieces of Feedback in our human resource software monthly. Check the company calendar daily on workdays and update when necessary. Respond to company emails within two business days. Respond to company phone calls and text messages during work hours. Complete company self-check-ins and other requested human resource items by the deadline. Embody company Core Values and Vision Statement

CORE VALUES

Team Work Assists other teams and co-workers throughout the organization Maintains a positive and respectful attitude with team members Has fun working with our team and accomplishing goals together Customer Service Genuinely cares about each customer’s needs as much as their own Consistently delivers on commitments to build long-term trust with our customers Takes pride in their work and in solving problems for customers Communication Demonstrates a positive attitude and effective communication in all situations Ensures expectations are clear, well communicated and appropriately documented Communicates changes in schedule proactively, recognizing the importance to team of consistent attendance and punctuality Accountability Demonstrates personal accountability to our clients Demonstrates personal accountability to co-workers and in fulfilling their role on the team Consistently gives a strong effort and works to become the best at what they do Integrity Does the right thing, regardless of the situation Can be relied on to perform their job duties honestly and efficiently with minimal supervision Practices honest, responsive communication in all their interactions Passion Takes pride in their work and displays a desire to be the best at what they do Shows passion for winning, for our organization and our team Takes action when needed, without waiting to be asked Required Skills Requirements The position requires a minimum of a high school degree or GED. An associate degree or related experience in landscaping, environmental management, water resources, fisheries science or stormwater device maintenance is preferred.

Experience includes:

aquatic vegetation management freshwater fishery management trash and debris removal boat operation trailering fountain and aeration installations and maintenance Comprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals. Familiarity with computers and general business software is required. Ability to operate and maintain hand tools, small equipment, and pumps. Ability to follow verbal and written instructions. Have a positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job. Ability to withstand strenuous physical activities. Regularly lift or move up to 80 pounds. Be comfortable working in and around water and mud. Willing to work outdoors in various weather conditions and environmental hazards. Have a valid driver’s license. Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired you must have an acceptable record. Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets. Capable of traveling and occasional overnight trips may be required. Completed North Carolina SCM Certification Class Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipment Ability to observe, anticipate and relate detailed notes and observations to Service Manager Ability to identify and relate potential maintenance and repair opportunities and needs Ability to identify and control most undesirable vegetation problems