Client Service Manager – Personal Insurance Position Available In Duval, Florida

Client Service Manager – Personal Insurance Hylant – 3.6

Jacksonville, FL Job Details Full-time Estimated:

$59.2K – $76.3K a year 16 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Microsoft Outlook 5 years Writing skills Microsoft Office Property & Casualty License High school diploma or GED Bachelor’s degree Client services Senior level Communication skills

Full Job Description The Opportunity:

This position serves as the primary service contact for personal insurance clients for an assigned book of business. This includes responsibility for providing service levels that produce a positive experience for clients resulting in client retention and growth while building long term relationships with our clients and vendor partners.

In This Role You Will Execute On:

Serve as the primary service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs. Serve as a subject matter expert and advisor on all client service matters acting as a mentor and coach to less experienced service team members. Manage client renewal process for assigned clients ensuring all renewal activities are completed on time meeting client needs. In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate. Perform other duties and special projects as requested.

In This Role You Will Need:

High School Diploma or GED equivalent; bachelor’s degree preferred Five (5) or more years of personal lines insurance experience CISR, INS or ACSR or equivalent designation. CIC, CPCU, ARM or CRM Designation encouraged. Valid Property & Casualty License Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) Proven demonstration of analytical and problem-solving skills Excellent attention to detail Exceptional oral and written communication skills, including listening, speaking and writing Ability to work well in a team environment. Must be legally authorized to work in the United States Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you. Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify. #LI-Hybrid