Customer Service Administrator Position Available In Duval, Florida

Customer Service Administrator Advanced Roofing Inc – 3.8 Jacksonville, FL Job Details Full-time $43,000 – $52,000 a year 9 hours ago Benefits Opportunities for advancement Referral program Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Microsoft Outlook Customer service 5 years English Mid-level Microsoft Office Administrative experience High school diploma or GED Bachelor’s degree Organizational skills Communication skills Full Job Description We’re hiring a Customer Service Administrator to support our Jacksonville branch! If you’re organized, friendly, and enjoy being the go-to person in a fast-paced environment, this is the role for you. In this position, you’ll handle a variety of responsibilities ranging from coordinating service calls and managing administrative tasks to assisting with HR and accounting functions. You will play a key role in supporting both our customers and team members to keep operations running smoothly.

Please note:

This role includes participation in a mandatory on-call rotation program.

About Advanced Roofing:

Established in 1983, Advanced Roofing is Florida’s largest commercial roofing and specialty contractor, and the 10th largest in the nation. Our continued success is built on a reputation for high-quality work, professional service, and a strong commitment to our customers and community. Why Join Us? Family-owned company with over 500 employees across Florida Supportive team culture focused on collaboration and growth Opportunities to advance within the Service Department Competitive pay and full benefits Dog-friendly workplace Employee referral bonus up to $2,000

Key Responsibilities:

Answer and manage incoming service, maintenance, and warranty calls Schedule and assign service tickets to technicians based on geography and availability Coordinate access to job sites and ensure documentation is accurate and complete Support material and equipment orders as needed Maintain accurate customer and consultant records in CRM system Assist with credit adjustments, collections, and general billing support Process departmental timesheets and coordinate with payroll Assist HR with new hire onboarding, orientation, and administrative tasks Support general office functions including ordering supplies and filing Participate in the mandatory on-call rotation for after-hours service requests Adhere to all company policies, safety standards, and operational procedures

Requirements:

High school diploma required; bachelor’s degree preferred At least 5 years of experience in a customer service or administrative support role Strong communication and organizational skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to multitask and prioritize effectively Bilingual English/Spanish is a plus Must be at least 18 years old Must pass pre-employment drug test and background check General Commitment for

All Employees:

Commitment to company values and adherence to policies and procedures Follows all safety regulations and protocols Protects confidential and proprietary information Meets work schedule and attendance expectations Performs all other duties as assigned We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

CC-C024413

| EOE | Drug-Free Workplace To apply or learn more, contact our HR team at or call 954-522-6868.