Service Manager – Jacksonville, FL Position Available In Duval, Florida

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a Service Manager to join us! As a Service Manager with

Southern States Material Handling :

Successfully create and maintain service operations, which meet and exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling. Come be a part of our Toyota/Raymond family! Top of the Line Benefits!!

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement What you

Need/Basic Qualifications:

• Prior company experience as a Road Service Technician or previous Service Manager experience
• Proficiency with MS Office including Word, Excel, Outlook
• Windows XP knowledge preferred
• Demonstrate above average time management, organizational, and follow-up skills
• Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
• Excellent verbal and written communication skills
• Positive people management skills
• Customer-focused with exceptional customer service skills

Education and Certification Needed:

• High School diploma or GED
• Technical school coursework in electrical, mechanical, or automotive field is preferred
• 5 years related work experience or combination of education and work experience What you ll

Do:

• Support Technicians, service department associates, and branch management.
• Provide training on all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
• Work to eliminate waste and lost time through training and coaching
• Maintain SSMH s high company standards and ensure that all Technicians are taking care of and protecting the customers interests, and living up to our company standards
• Give assistance to all team members via phone and in person, as needed. When assisting team members, keeping time per company guidelines.
• Manage the WIP Reporting – delegate responsibilities as necessary
• Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
• Monitor and encourage superior customer communications skills for all service department personnel.
• Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
• Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
• Take initiative in developing new methods and procedures for the service department as required
• Assist in technician performance reviews, and complete service team reviews
• Ensure all technician time cards are complete and accurate
• Monitor return to branch work orders and completed work orders for billing daily
• Conduct van inspections after each Technician meeting
• Participate in ride-alongs, as directed by branch management
• Participate in and bring value to all monthly team meetings
• Provide Branch Operations Manager with technical expertise, as needed, during customer disputes
• Report any Technician, employee, or customer safety or ethical issues that could result in harm to our company or our reputation
• Any task assigned by the BOM, Director of Service, GM, or VP of Ops
• Ability to work in a constant state of alertness and safe manner
• Monday through Friday daytime hours