Supervisor- Customer Service Position Available In Duval, Florida

Supervisor- Customer Service Crawford & Company – 3.4

Jacksonville, FL Job Details Full-time Estimated:

$54.3K – $69.2K a year 15 hours ago Qualifications Management Customer service Mid-level Analysis skills Bachelor’s degree Organizational skills Computer skills 2 years Communication skills Time management Full Job Description Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department. Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process. Maintains time and attendance compliance by updating various electronic mediums. Provides training, coaching and guidance to team members. Supervises all aspects of assignment process. Supervises and monitors staff to ensure high levels of customer service. Monitors and analyzes report data to ensure accuracy. Provides training assistance to internal and external customers. Provides updates to management regarding contractor issues that effect program participation. Partners with manager to create, document and implement procedures for department. Performs duties of subordinates when needed. Upholds and projects the public image of the Company. Upholds the Crawford Code of Business Conduct and Ethics at all times. Participates in special projects or performs duties in other areas as requested. Upholds and projects the public image of the Company. Bachelor degree preferred in a business related discipline or equivalent related experience. A minimum of two years of experience in a customer service management role Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to effectively manage and supervise employees.