Abeka Customer Experience (Full Time/Remote) Position Available In Escambia, Florida

Salary Not Available Abeka Customer Experience (Full Time/Remote)
Pensacola Christian College

Location:

Pensacola, FL – 32503
Positions available: 1
Job #:

R0001704

Source:

Pensacola Christian College

Posted:

5/20/2025

Web Site:

www.pcci.edu

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Dedicated to Excellence, Committed to Service Abeka Customer Experience (Full Time/Remote) The Customer Experience Agent ensures Abeka’s customers have the “Best Educational Experience in the World.” As a member of the primary contact team for customers interested in Abeka products and services, the Agent places orders, responds to inquiries, and manages complaints.

Available in these states:

AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, and WI. Pay is $15.53/hr., Required hours are Monday-Friday 8-5 CST (with 1 hour for lunch) 40 hrs./wk. Communicate with Customers Respond to incoming calls, chats, and emails. Provide sufficient answers and solutions to all customer questions. Handle customer complaints and concerns respectfully and professionally. Redirect customers to other departments and teams when appropriate. Resolve Customer Issues Take complete ownership of any customer concern you encounter. Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact. Increase Job Knowledge Know and understand all policies, procedures, and process of the Customer Service department. Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience. Recommend Improvements Utilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service. FLSA Status – Scanning (Non-exempt) Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.

Education Required Education:

HS Preferred Education:

College Degree Work Experience Required Experience:

1+ years in customer service

Preferred Experience:

3+ years in customer service Physical Requirements and Skills Communication, Deadline Management, Detail-Oriented, Learning Quickly, Multitasking, Operating Office Equipment, Prioritization, Quick Thinking, Social Media Platform, Working Independently Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position. Help for Employer Information. Opens a new window.